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- Tasks: Manage residential properties, ensuring smooth operations and excellent customer service.
- Company: Join Premier Estates, an award-winning property management company with a diverse portfolio.
- Benefits: Enjoy hybrid working, birthday leave, exclusive events, and 25 days annual leave.
- Why this job: Be part of a supportive team that values communication and customer satisfaction.
- Qualifications: Customer-facing experience, Microsoft Office skills, and a proactive attitude are essential.
- Other info: Comprehensive training provided to ensure your success in this role.
The predicted salary is between 30000 - 42000 £ per year.
Location: Hybrid (Home / Office - 74 King Edward St, Macclesfield SK10 1AT)
Working Hours: Monday – Friday, 0900 – 1730
Salary: Competitive
Contract: Full time, permanent
About Us
Premier Estates is an award-winning managing agent that successfully maintains one of the largest and most diverse residential property portfolios in the UK. Our success is founded on the fundamental principle of effective communication and unsurpassed customer service, establishing rewarding and lasting relationships with our many satisfied clients.
Benefits
- Hybrid Working
- Complimentary fruit in the office
- Birthday leave
- Exclusive staff events
- Westfield Health cashback plan, inclusive of surgical options
- Payday Butties (available in the office)
- 25 days of annual leave, with the opportunity to purchase additional holiday days
- Company-wide closure during the Christmas period
Job Description
To deliver a quality property management service, including administration and maintenance across a portfolio of residential leasehold developments.
Key Responsibilities Include, But Are Not Limited To:
- Ensure correspondence, emails and telephone calls are responded to within the timeframes set out in our published Customer Service Charter.
- Visit each development on a monthly basis (minimum) and as necessary.
- Liaise with Directors and/or Committee Members regarding pro-active maintenance.
- Monitor the performance of regular routine contractors (e.g. grounds maintenance, communal area cleaners, window cleaners, etc).
- Liaise with residents and/or contractors regarding repair and maintenance requests. Monitor work to completion.
- Instigate and monitor to completion insurance claims. Liaise with all parties (e.g. residents/contractors/insurance companies) as appropriate.
- Plan, specify and tender cyclical maintenance, major repairs and routine contracts (e.g. internal and external redecoration, flat roof replacement, grounds maintenance, etc.).
- Liaise with residents, contractors and specialist advisers as appropriate. Monitor work to completion.
- Advise regarding breaches of the lease, nuisance, Landlord and Tenant legislation, general requests, queries, etc. and liaise with residents, the Board, the Committee and specialist advisers as appropriate.
- Arrange insurance cover in respect of each development in accordance with company policy.
- Arrange audit of the scheme accounts as soon as possible after the year-end. Liaise with Auditors, the Board and the Committee as appropriate.
- Prepare a service charge estimate in advance of each financial year, calculating the service charges required for the forthcoming financial year.
- Monitor actual expenditure on a scheme by scheme basis to ensure that budget to actual expenditure is not exceeded and that each scheme remains in good financial order.
- Supervise the authorisation of invoices and the payment of contractors.
- Monitor the collection of service charges and other payments required by the lease. Liaise with the Finance department to instigate arrears procedures in accordance with company policy.
- Arrange, give notice, attend, chair and minute AGM and EGMs as necessary. Ensure statutory meetings are conducted in accordance with Company Law.
- Ensure compliance with Company Secretarial duties and Companies House requirements, where appropriate.
- Undertake other general duties as required from time to time commensurate with the management of residential property in accordance with industry best practice.
- Undertake other general duties as required from time to time to assist in the success of Premier Estates.
Please Note: Comprehensive guidance and support will be provided to ensure your success in this role.
Essential What We Ask From You:
- Working within a busy and demanding environment
- Experience in a customer facing role
- Microsoft Office, basic
- Full driving licence
- Ability to multitask and prioritise a busy workload
- Time management – ability to prioritise tasks and resources
- Excellent team working and people skills
- Strong problem solving and decision-making skills
- Meticulous attention to detail
- Good interpersonal skills of dealing with people at all levels
- Highly proactive and self-motivated
Desirable:
- Industry relevant qualifications, i.e. TPI, RICS or IOSH
- Educated to degree level
- Experience in a similar, property related role
- Qube software
- Knowledge and understanding of Health & Safety requirements and regulations
- Ability to lead effectively and engage in meetings
- Supplier and contractor management skills
- Dynamic
- Personable
For further details about this position or to gain deeper insights into Premier Estates, please visit our website. To contact us or make inquiries, please reach out to our recruitment team, who will be delighted to provide additional information.
All applicants must be eligible to live and work in the UK without restrictions. Documented evidence of eligibility will be required from all candidates. Employment is subject to a satisfactory DBS check, satisfactory references, and, where required, the ability to engage in insurance-related activities checks.
Property Manager employer: Premier Estates Limited
Contact Detail:
Premier Estates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager
✨Tip Number 1
Familiarise yourself with the property management sector, especially the specific responsibilities outlined in the job description. Understanding the nuances of leasehold developments and customer service expectations will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the property management field. Attend local industry events or join online forums to connect with current property managers. This can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've effectively managed challenging situations in previous roles. Be ready to discuss these scenarios during your interview to showcase your ability to handle the demands of the job.
✨Tip Number 4
Research Premier Estates and their portfolio. Understanding their values and recent projects can help you tailor your conversation during the interview, showing that you're genuinely interested in contributing to their success.
We think you need these skills to ace Property Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management and customer service. Use specific examples that demonstrate your ability to multitask, manage budgets, and liaise with various stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Premier Estates' values and the importance of effective communication in property management. Mention how your skills align with their requirements and express your enthusiasm for the role.
Showcase Relevant Skills: In your application, emphasise your problem-solving abilities, attention to detail, and experience with Microsoft Office. If you have any industry qualifications or experience with property management software like Qube, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial in property management.
How to prepare for a job interview at Premier Estates Limited
✨Know the Company Inside Out
Before your interview, take some time to research Premier Estates. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Customer Service Skills
As a Property Manager, excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your communication skills and ability to build relationships.
✨Showcase Your Organisational Skills
The role requires multitasking and prioritising a busy workload. Be ready to discuss how you manage your time and organise tasks. You might want to share specific tools or methods you use to stay on top of your responsibilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios related to property management, such as dealing with maintenance requests or managing budgets. Practise articulating your thought process and decision-making steps.
