Assistant Credit Controller in Macclesfield

ASSISTANT CREDIT CONTROLLER

• Premier • Competitive • Home Based- Macclesfield • 10 month FTC

ROLE OVERVIEW

You will play a key role in keeping our cash flow healthy and our customers supported, working within a friendly, collaborative finance team. This is a home based role with attendance at our Macclesfield office as and when required, giving you the flexibility to do your best work while staying closely connected with colleagues.

You will help manage a varied ledger of residential property accounts, ensuring payments are received on time, queries are resolved promptly, and records are accurate. You will build positive relationships with customers and internal teams, combining a people-first approach with excellent attention to detail.

ROLE EXPECTATIONS

You will be on the front line of credit control: contacting customers about outstanding balances, agreeing and monitoring payment plans, allocating receipts, and maintaining clean ledgers. Most days you will balance proactive outbound collections with responsive query resolution, keeping everything updated on our systems and escalating issues where needed.

WHAT SUCCESS LOOKS LIKE

• A consistently low aged debt profile with targets met or exceeded across key buckets.
• Customer interactions that are professional, empathetic and lead to timely payment or resolution.
• Ledgers that are accurate, reconciled and fully documented, with clear audit trails.
• Queries resolved quickly by collaborating effectively with property, customer service and finance teams.
• Clear, concise reporting that helps the team and leaders make informed decisions.
• Process improvements identified and implemented to make collections smoother and faster.

HOW YOU'LL SPEND MOST OF YOUR TIME

• Proactively contacting customers by phone and email to collect overdue balances.
• Allocating payments, reconciling accounts and preparing customer statements.
• Setting up, monitoring and reviewing payment plans and direct debits.
• Investigating and resolving billing and service charge queries with internal teams.
• Preparing and maintaining accurate notes, logs and reports in our systems.
• Supporting month-end processes and escalating high-risk or complex cases.

WHO THIS ROLE IS FOR

• You enjoy blending people-focused customer contact with meticulous financial accuracy.
• You are calm, resilient and professional, even when conversations are challenging.
• You take ownership, follow through on commitments and communicate clearly.
• You work well with targets and use data to prioritise your day.
• You are collaborative, helpful and keen to learn from others and share knowledge.

EXPERIENCE THAT HELPS

• Experience in credit control, accounts receivable or a similar finance support role.
• Working with high-volume ledgers and finance systems or CRM tools.
• Exposure to residential property management or service charge environments.
• Using Excel for reconciliations, reporting and data validation.
• Handling sensitive customer conversations and negotiating payment solutions.

WHAT WE OFFER

• Competitive salary
• Salary sacrifice scheme and the option to buy or sell a week's annual leave
• 25 days holiday plus bank holidays
• Birthday leave and 1 day's paid volunteer leave per year
• Westfield Rewards perks platform, plus Westfield healthcare cash plan
• Free eye tests
• Fully funded training and professional development, plus support for professional qualifications
• Employee referral scheme, up to £1,500
• Staff social events

ABOUT PREMIER

Premier is a leading residential property management company with a strong national presence across England and Wales. We manage a diverse portfolio of developments, from landmark city centre apartment blocks and luxury residences to new build estates, historic listed conversions, and sustainable communities.

As part of the Odevo Group, we combine the expertise and relationships of a trusted operator with the strength, technology and ambition of an international leader in property management. That means better tools, more opportunities, and a clear path for our people to grow.

We are proud members of The Property Institute (TPI) and The Property Ombudsman. Our vision is to be the trusted partner in property management, placing people at the heart of what we do, delivering service excellence through innovation, integrity, and genuine care.

If you are looking for a role where you will be trusted, supported and developed, within a business that is ambitious, values led, and genuinely invested in its people, Premier is a great place to build a long term career.

HOW WE HIRE

• Initial conversation with our talent team
• Interview focused on your credit control approach, customer communication, accuracy with figures, and how you prioritise, problem-solve and collaborate in a fast-paced, service-led environment

We aim to complete the process within two to three weeks and communicate clearly throughout.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.