Senior Property Manager in Hemel Hempstead

SENIOR PROPERTY MANAGER

• Trinity Estates Competitive Home Based

ROLE OVERVIEW

You will lead a portfolio of 11 residential developments across Cambridge, Colchester, Milton Keynes, Bedford and Dunstable, delivering a consistent and personable service to residents, clients and stakeholders. From heritage conversions to modern estates, you will balance on-the-ground presence with proactive, data-led management to keep buildings safe, compliant and running smoothly.

Working home based with regular site visits, you will be supported by specialist teams across finance, compliance, building safety and customer service. As part of the Odevo Group, you’ll have the structure, tools and scale to do your best work, while still building strong local relationships and making a visible difference to the communities you manage.

ROLE EXPECTATIONS

Most days you will plan and attend site visits, manage contractor works and maintenance, and stay close to customer queries, budgets and compliance actions. You will prioritise intelligently, communicate clearly, and keep stakeholders informed with timely updates and well-structured reports.

WHAT SUCCESS LOOKS LIKE

• Residents feel heard and informed, with issues acknowledged quickly and resolved within agreed timeframes.
• Developments are fully compliant, with planned maintenance, H&S and fire safety actions delivered on time and well-documented.
• Budgets are accurate and controlled, with transparent reporting and year-end accounts that land smoothly.
• AGMs and client meetings are well-prepared, outcomes are clear, and actions are completed promptly.
• Contractor performance is monitored, value for money is achieved, and standards are consistently high.
• You manage your diary effectively, balancing site presence with proactive planning and stakeholder communication.

HOW YOU'LL SPEND MOST OF YOUR TIME

• Visiting developments across Cambridge, Colchester, Milton Keynes, Bedford and Dunstable to complete inspections and meet stakeholders.
• Managing maintenance and repair programmes, instructing and supervising contractors, and closing actions.
• Overseeing service charge budgets and expenditure, providing clear financial updates and forecasts.
• Coordinating compliance tasks, records and audits, including health and safety and building safety actions.
• Handling customer queries and escalations professionally, keeping residents and clients informed.
• Preparing for and running AGMs and client meetings, circulating minutes and driving follow-up actions.

WHO THIS ROLE IS FOR

• You’re a confident relationship builder who balances empathy with clear, pragmatic decision‑making.
• You’re organised, self‑motivated and comfortable managing a mobile, multi‑site workload.
• You communicate clearly in writing and in person, tailoring your style to different audiences.
• You take ownership, act with integrity, and keep your promises to residents and clients.
• You’re calm under pressure and able to re‑prioritise when the unexpected happens.

EXPERIENCE THAT HELPS

• Managing a mixed residential portfolio, ideally including both blocks and estates.
• Leading contractor relationships, tendering works and delivering to time, quality and budget.
• Preparing and monitoring service charge budgets and working with financial reports.
• Coordinating health and safety, building safety and compliance actions.
• Running resident meetings, AGMs and delivering clear, action‑led correspondence.

WHAT WE OFFER

• Competitive salary
• 24 days holiday plus bank holidays
• Vitality private healthcare
• Free eye tests and Cycle to Work scheme
• Fully funded training and professional development, including paid study leave (up to £1,500)
• Employee referral scheme, up to £1,500
• Support for Army Reserve training

ABOUT TRINITY ESTATES

Trinity Estates is a leading residential property management company and the flagship brand within the wider Trinity Property Group.

Managing a diverse portfolio across the UK, the business supports developments ranging from modern city apartments to large‑scale residential estates. Trinity Estates combines strong operational structure with a people‑focused approach, delivering a consistent and professional service at scale.

For employees, this means access to larger and more varied portfolios, clear processes, strong internal support and genuine opportunities for progression within a growing organisation.

As part of a wider group, Trinity Estates offers both stability and career development, making it an ideal environment for those looking to build and progress their career in property management.

HOW WE HIRE

• Initial conversation with our talent team
• Interview focused on your approach to portfolio management, customer care, compliance, budgeting and stakeholder communication, including scenario-based questions relevant to multi‑site residential management

We aim to complete the process within two to three weeks and communicate clearly throughout.

INTERESTED?

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.