At a Glance
- Tasks: Manage customer accounts, handle collections, and resolve queries in a dynamic environment.
- Company: Join Trinity Estates, a leading residential property management company in the UK.
- Benefits: Enjoy 24 days annual leave, hybrid work options, and personal development support.
- Other info: Flexible working hours and opportunities for career advancement await you!
- Why this job: Make a real difference in customer service while growing your career in property management.
- Qualifications: Experience in credit control and customer service, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Head Office – Trinity Estates – Vantage Point, 23 Mark Road, Hemel Hempstead, Herts, HP2 7DN
Reference: 21750. Working pattern: Monday‑Friday 09:00‑17:15. Salary: Competitive. Closing date: 13/05/2026.
About Trinity Estates
Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home‑based and located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office, which comprises Surveyors, Accountants, Legal professionals, and a large customer support team. Trinity is part of the Trinity Property Group, an Odevo Group Company.
Benefits
- 24 days annual leave
- Discounts on shopping and services through Perkbox
- Employee Assistance Programme for confidential support
- Hybrid and flexible work opportunities
- Financial support for personal development
- Opportunities for career growth
- Recognition incentives
- Cycle to Work scheme
- Employee Referral Scheme
Job Description
The Customer Accounts Advisor is responsible for collections and credit control, and for maintaining the Sales Ledger accounts for a given portfolio. Key responsibilities and tasks include:
- Collections, credit control, and query management for a high‑volume portfolio of mainly private‑residential customers and businesses/organisations.
- Reporting on portfolio aged debt and highlighting major issues to supervisors, management and the Property Team.
- Resolving and coordinating the resolution of disputes/queries and account queries with internal teams to enable procurement of payment.
- Corresponding with debtors via telephone and written communications (letters, emails) to chase settlements and address issues, requests and queries.
- Generating cyclical reminder/chase letters, statements, and coordinating instructions to external solicitors.
- Arranging and monitoring payment plans for accounts in arrears directly with account holders.
Qualifications and Skills
Candidates should have:
- Credit control and customer service experience.
- Knowledge, experience or interest in the property management industry (service charge/rent).
- Excellent written and spoken communication skills.
- Good IT literacy (Word & Excel).
- Resilient, tenacious & target‑driven, with excellent organisation skills.
- Team player with good work ethics.
Eligibility
All applicants must be eligible to live and work in the UK without restrictions. Documentation of eligibility will be required.
Customer Account Advisor in Hemel Hempstead employer: Premier Estates Limited
Premier Estates Limited is an excellent employer, offering a dynamic work culture that values exceptional service and employee growth. With the flexibility of hybrid working and opportunities for site visits across beautiful locations in Hertfordshire, Buckinghamshire, Essex, and Swindon, employees enjoy a balanced work-life experience along with competitive benefits such as 25 days holiday and a health plan.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Advisor in Hemel Hempstead
✨Tip Number 1
Get to know the company! Research Trinity Estates and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Accounts Advisor, you'll need to be clear and confident when speaking with customers. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and really want to join the team at Trinity Estates.
We think you need these skills to ace Customer Account Advisor in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Accounts Advisor role. Highlight your credit control and customer service experience, and don’t forget to mention any relevant skills in property management. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since the role involves a lot of correspondence, make sure your written communication is top-notch. Use clear language and check for any typos or errors. We appreciate attention to detail, so let that shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Trinity Estates!
How to prepare for a job interview at Premier Estates Limited
✨Know Your Stuff
Before the interview, make sure you research Trinity Estates and their role in property management. Understand their services and how they interact with customers. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Skills
Prepare to discuss your credit control and customer service experience in detail. Think of specific examples where you've successfully resolved disputes or managed accounts. This will demonstrate your ability to handle the responsibilities of a Customer Accounts Advisor.
✨Practice Communication
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to rehearse common interview questions with a friend or in front of a mirror. This will help you feel more at ease during the actual interview.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the company culture or the team you'll be working with. This shows that you're not just interested in the job, but also in how you can fit into their environment.
