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For Companies At a Glance
- Tasks: Lead a team to deliver outstanding customer service and manage daily operations.
- Company: Join a top managing agent known for excellence in customer care.
- Benefits: Enjoy a competitive salary, bonuses, health cash plan, and generous holiday days.
- Why this job: Be the face of exceptional service and make a difference in customers' experiences.
- Qualifications: Strong communication skills, IT proficiency, and management experience required.
- Other info: Full-time role with opportunities for growth and development.
The predicted salary is between 30000 - 33000 £ per year.
A leading managing agent is seeking a Head Concierge to provide exceptional customer service from Saffron Square in Croydon. The position requires strong communication skills and IT proficiency, alongside management capabilities.
This full-time role offers a salary between £30,000 and £33,000, with additional benefits including a discretionary bonus, health cash plan, and holiday days.
Applications are accepted until December 18, 2025.
Head Concierge & Team Lead — Elevate Customer Service in Croydon employer: Premier Estates Limited
Contact Detail:
Premier Estates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge & Team Lead — Elevate Customer Service in Croydon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service and team leadership. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your IT skills! Familiarise yourself with the latest tools and software that are relevant to the concierge role. Being tech-savvy can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head Concierge & Team Lead — Elevate Customer Service in Croydon
Some tips for your application 🫡
Show Off Your Communication Skills: Make sure to highlight your strong communication skills in your application. We want to see how you can connect with customers and team members alike, so share examples of your past experiences where you've excelled in this area.
Be IT Savvy: Since the role requires IT proficiency, don’t forget to mention any relevant tech skills you have. Whether it’s software you’ve used or systems you’re familiar with, let us know how you can bring that expertise to the table.
Demonstrate Your Management Experience: As a Head Concierge, management capabilities are key. Share your leadership experiences and how you've successfully managed teams in the past. We love to see how you motivate and guide others!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Premier Estates Limited
✨Know Your Customer Service Inside Out
As a Head Concierge, you'll need to demonstrate your exceptional customer service skills. Brush up on common scenarios you might face and think about how you would handle them. Be ready to share specific examples from your past experiences that highlight your ability to go above and beyond for customers.
✨Show Off Your Management Skills
This role requires strong management capabilities, so be prepared to discuss your leadership style. Think of instances where you've successfully led a team or resolved conflicts. Highlight how you motivate others and ensure a high standard of service, as this will resonate well with the interviewers.
✨Be IT Savvy
Since the job requires IT proficiency, make sure you're familiar with any relevant software or tools used in concierge services. If you have experience with property management systems or customer relationship management software, mention it! This shows you're not just a people person but also tech-savvy.
✨Ask Insightful Questions
Interviews are a two-way street, so prepare some thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest in the position but also helps you gauge if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
