Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the service department, manage operations, and ensure customer satisfaction.
- Company: Join Premier Equipment, a top John Deere dealership with a rich history since the 1950s.
- Benefits: Enjoy competitive wages, RSP matching, profit sharing, and a vibrant team atmosphere.
- Why this job: Be part of a mission to enhance customer experiences and grow your career in a supportive environment.
- Qualifications: 5+ years in a leadership role, strong financial acumen, and excellent customer service skills required.
- Other info: We value diversity and provide accommodations for applicants with disabilities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Kingston, ON
Type of Employment: Full-Time
Premier Equipment is a full-service John Deere dealership specializing in agriculture, lawn and commercial grounds care and compact construction equipment. With heritage dating back to the 1950\’s, our organization has grown through the decades bringing to life John Deere\’s commitment to customers of quality and innovation.
Premier proudly serves Southern Ontario with 11 locations (Alliston, Ayr, Elmira, Listowel, Ospringe, Tavistock, Smithville, Stouffville, Hagersville, Belleville and Norwich), offering a robust parts inventory and over 90 technicians able to provide service and maintenance.
Our Purpose statement is “To be the best part of our customer’s day by improving their business and lifestyle.”
We appreciate that customers have many options when it comes to who they select to meet their equipment and service needs – be it for their business (farm, landscape or compact construction) or for their lifestyle (lawn, garden, home and workshop). When customers call on Premier Equipment it is because they have a problem or need they require assistance with – could be an equipment or technology need, or a repair or service need. Whatever the circumstance, we challenge our staff to be the “best part of our customer’s day” by effectively providing them with quality products and exceptional service to meet needs and make their business more productive or their tasks around their home or property more efficient or enjoyable.
We offer competitive wages, a competitive benefits package, RSP matching andProfit Sharealong with many other perks. As an essential business, we offer secure employment with an engaging team atmosphere!
It\’s an exciting time to join Premier – Come Grow With Us!
• Oversee daily operations of the service department.
• Work with the store management team to develop and follow an annual service budget and plan to provide realistic, attainable and measurable service profit goals and operational objectives.
• Participate in the development and execution of the Service marketing plan.
• Resolve customer complaints relative to service with a focus on customer satisfaction and retention.
• Recruit, train, appraise and provide direction to service personnel to support service sales growth and customer service requirements.
• Control and maintain proper paper flow in the Service Department to reflect all service activity necessary to audit and assess the performance of the department and individual employees on a monthly basis.
• Assist in the appraisal of repair work coming into the Service Department.
• Provide a leadership role within the service department while working alongside shop and field technicians to achieve departmental goals and tech efficiency.
• Schedule and assign jobs and work areas to the employees according to their skills and knowledge.
• Ensure that the service department is equipped with the necessary tools and service equipment and that they are maintained in good working order.
Skills and Requirements:
• Over 5 years of experience in a leadership role, preferably within a dealership and service-oriented environment.
• Comprehensive understanding of financial principles and profit and loss (P&L) management.
• Highly organized and capable of working in a fast-paced environment, effectively managing pressure and adhering to tight deadlines.\”
• Must exhibit the expertise and proficiency necessary to oversee repair operations both within the workshop and on-site.
• Exhibits a strong customer service orientation and exercises sound judgment in interactions with customers.
• One has the ability to implement initiatives, manage projects, and lead change effectively.
• Proficient in Microsoft Office Suite, including Word, PowerPoint, Teams, and Excel.
• Mechanical aptitude would be an asset.
At Premier Equipment, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. We offer accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.
#J-18808-Ljbffr
Service Manager employer: Premier Equipment
Contact Detail:
Premier Equipment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with Premier Equipment's values and mission statement. Understanding their commitment to customer satisfaction will help you align your responses during interviews, showcasing how you can contribute to being the 'best part of our customer’s day'.
✨Tip Number 2
Network with current or former employees of Premier Equipment. They can provide valuable insights into the company culture and expectations for the Service Manager role, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare specific examples from your past leadership experiences that demonstrate your ability to manage service operations effectively. Highlight instances where you improved customer satisfaction or resolved complaints, as these are key aspects of the role.
✨Tip Number 4
Research the latest trends in the agricultural and construction equipment industry. Being knowledgeable about current technologies and customer needs will show your passion for the field and your readiness to lead the service department at Premier Equipment.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service management, particularly in a dealership or service-oriented environment. Emphasise your leadership skills and any specific achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Premier Equipment's mission and values. Discuss how your background and skills can contribute to their goal of being the 'best part of our customer’s day'.
Highlight Relevant Skills: In your application, clearly outline your experience with financial principles and P&L management, as well as your proficiency in Microsoft Office Suite. Mention any mechanical aptitude you possess, as this could set you apart from other candidates.
Showcase Customer Service Orientation: Provide examples in your application that demonstrate your strong customer service orientation. Highlight situations where you've successfully resolved customer complaints or improved customer satisfaction, as this is crucial for the role.
How to prepare for a job interview at Premier Equipment
✨Showcase Your Leadership Experience
As a Service Manager, you'll need to demonstrate your leadership skills. Prepare specific examples from your past roles where you successfully led a team, resolved conflicts, or improved service operations. This will show the interviewers that you have the necessary experience to manage their service department effectively.
✨Understand Financial Principles
Since the role involves managing budgets and profit goals, brush up on your financial knowledge. Be ready to discuss how you've managed P&L in previous positions and how you can apply that understanding to help Premier Equipment achieve its service profit goals.
✨Emphasise Customer Service Skills
Premier Equipment values customer satisfaction highly. Prepare to share examples of how you've handled customer complaints or improved customer service in your previous roles. Highlight your ability to maintain a strong customer service orientation, as this is crucial for the position.
✨Familiarise Yourself with the Company
Do your homework on Premier Equipment and its commitment to quality and innovation. Understanding their purpose statement and how they serve their customers will allow you to align your answers with their values during the interview, making you a more appealing candidate.
