Service Coordinator

Location: Tavistock, ON

Type of Employment: Contract

This will be a one year full-time contract position with the possibility of a permanent status.

Premier Equipment is a full-service John Deere dealership specializing in agriculture, lawn and commercial grounds care and compact construction equipment. With heritage dating back to the 1950s, our organization has grown through the decades bringing to life John Deere's commitment to customers of quality and innovation.

Premier proudly serves Southern Ontario with 8 locations (Alliston, Ayr, Elmira, Listowel, Ospringe, Tavistock, Smithville and Norwich), offering a robust parts inventory and over 90 technicians able to provide service and maintenance.

Our Purpose statement is “To be the best part of our customer’s day by improving their business and lifestyle.”

We appreciate that customers have many options when it comes to who they select to meet their equipment and service needs – be it for their business (farm, landscape or compact construction) or for their lifestyle (lawn, garden, home and workshop). When customers call on Premier Equipment it is because they have a problem or need they require assistance with – could be an equipment or technology need, or a repair or service need. Whatever the circumstance, we challenge our staff to be the “best part of our customer’s day” by effectively providing them with quality products and exceptional service to meet needs and make their business more productive or their tasks around their home or property more efficient or enjoyable.

We offer competitive wages, a competitive benefits package, RSP matching and profit sharing along with many other perks. As an essential business, we offer secure employment with an engaging team atmosphere!

Responsibilities:

• Provide Premier Equipment’s customers with an above average level of customer support encouraging allegiance and professionalism and enhancing the customer’s experience.
• Support Customer Service Initiatives and other corporate initiatives on an everyday basis.
• Promote Team Work and a “Customer First” commitment to all Branch and inter-Branch Service, Parts and Sales departments.
• Perform all administrative responsibilities for the service department pertaining to internal, external and warranty work orders such as opening, maintaining, comments, invoicing and filing.
• Ensure all accounts payable invoices utilize purchase order system and are properly posted to appropriate work order.
• Daily monitoring of service department’s payroll, ensuring accuracy for technician and Labour Performance.
• Monitor WIP on a daily basis, ensuring a minimum 100 % WIP (work in process) ratio is maintained and work toward the benchmark of 75%.
• Ensure all miscellaneous charges such as service accessories, trucking charges, service call charges, dyno charges, etc. are applied to each work order accordingly.
• Assist the service manager with the control of lost time.
• Work towards reducing overall departmental expenses through vision and persistency.
• Provide feedback or suggestions, when and where, waste reduction or costs saving measures present themselves.
• Schedule all service departments trucking as required.
• Promote a safe, clean and healthy environment within the service department.
• Assist with incoming store phone calls.
• Assist Service Manager with special events and projects as required.

Skills and Requirements:

• Basic knowledge of accounting practices.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• Customer service skills and/or experience.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.
• High School Diploma or equivalent experience.
• Rotating Saturdays will be required.

At Premier Equipment, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. We offer accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.