Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support and training for innovative engineering products.
- Company: Dynamic engineering firm in South Oxfordshire with a focus on innovation.
- Benefits: Competitive salary, career growth, and opportunities for continuous learning.
- Why this job: Join a team that values your skills and offers real-world impact.
- Qualifications: Degree or equivalent in Electrical/Electronics or Mechatronics; industry experience preferred.
- Other info: Flexible travel required; great chance to enhance your technical expertise.
The predicted salary is between 35000 - 45000 £ per year.
Location: South Oxfordshire
Term: Permanent
Salary: £35,000 - £45,000 per annum dependent on relevant experience
My client works within engineering and they are looking to take on a Product Support Engineer with an Electronics / Mechatronics bias, on a permanent basis, in the South Oxfordshire area.
The Product Support Engineer will ideally have the following attributes:
- NVQ/ HNC/ HND/ BTEC/Degree qualified or similar in Electrical & Electronics Engineering or Mechatronics Engineering
- Have some form of industry experience in a technical role after your studies too - previous experience working in a similar technical engineering, technical sales, technical support or manufacturing environment would be ideal
- Knowledge of inverters, motion controllers, or similar is needed - further training will be provided
- Have excellent communication skills both verbal and written; to work well over the phone
- Be able to work well individually as well as a team
- Be proficient with using MS Office applications
- CRM systems / SAP knowledge would be an advantage but isn’t essential
- A Full UK Driving Licence would be essential for attending customer sites so flexibility to travel occasionally is needed too
The Product Support Engineer role will involve:
- Providing technical support to customers with regards to company products
- You will be involved pre-sales on the application side of things
- And also after-sales with troubleshooting issues
- Providing timely technical assistance over the phone, email and in person
- Working with the company CRM system
- Working closely with different company departments to help with product improvements
- Always driving continuous improvement
- Delivering technical training sessions when required
If you are interested in this position, please apply with an up to date CV as soon as possible, along with your availability and your salary expectation.
Product Support Engineer employer: Premier Engineering
Contact Detail:
Premier Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who might know about openings for Product Support Engineers. A friendly chat can sometimes lead to opportunities that aren't even advertised!
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of inverters and motion controllers, and be ready to discuss how your experience aligns with the role. Practising common interview questions can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your communication skills! Whether it's over the phone or in person, make sure you convey your ideas clearly and confidently. Remember, as a Product Support Engineer, you'll need to explain technical concepts to customers who may not have a technical background.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Product Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in Electrical & Electronics Engineering or Mechatronics. We want to see how your background fits the Product Support Engineer role, so don’t be shy about showcasing your skills!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear language in your application and maybe even include examples of how you've effectively communicated in past roles.
Be Honest About Your Experience: If you’ve got industry experience, let us know! Even if it’s not directly related, any technical support or engineering roles can be relevant. Just be upfront about what you’ve done and how it relates to the job.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role as quickly as possible. Don’t forget to include your availability and salary expectations!
How to prepare for a job interview at Premier Engineering
✨Know Your Stuff
Make sure you brush up on your knowledge of inverters, motion controllers, and any relevant electronics or mechatronics concepts. Being able to discuss these topics confidently will show that you're not just a candidate, but a knowledgeable one.
✨Show Off Your Communication Skills
Since the role involves providing technical support over the phone and via email, practice explaining complex concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts clearly.
✨Demonstrate Team Spirit
The job requires working closely with different departments, so be ready to share examples of how you've successfully collaborated in the past. Highlighting your ability to work well in a team will make you stand out as a candidate who can contribute positively to the company culture.
✨Be Ready to Travel
Since a full UK driving licence is essential for attending customer sites, be prepared to discuss your flexibility regarding travel. If you have previous experience visiting clients or working on-site, make sure to mention it!
