At a Glance
- Tasks: Lead a team to support young people in high-quality accommodation services.
- Company: Join a compassionate charity dedicated to preventing homelessness in London.
- Benefits: Competitive salary, flexible hours, generous leave, and comprehensive training.
- Other info: Be part of a supportive culture focused on continuous improvement and partnership.
- Why this job: Make a real difference in young people's lives while growing as a leader.
- Qualifications: Experience in managing youth or social care services with strong leadership skills.
The predicted salary is between 40508 - 43844 £ per year.
Single Homeless Project has an opportunity for a Service Manager to join our experienced and committed teams based in Camden. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary starting at £40,508.79 and rising incrementally to £43,844.03 per annum.
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment. Join us in creating a brighter, more hopeful future for individuals in need.
About the Service Manager role:
Some services need more than strong management — they need a leader who can hold the whole picture, set the standard and keep young people’s futures at the centre when the work is busy, fast-moving and high stakes. As Service Manager for our Camden Young People’s service, you will lead a high support accommodation service made up of 4 units, supporting 31 young people and providing overall leadership to a team of around 20 staff.
You’ll be responsible for the safe, effective and high-quality delivery of the service, bringing confident oversight across safeguarding, housing management, risk, performance, quality, staffing and day-to-day operations. You’ll lead with presence and purpose, supporting your team to deliver consistent, personalised and trauma-informed support that helps young people build stability, independence and stronger future pathways.
You’ll also play a key role in strengthening partnership working across Camden, including with local authorities, commissioners and partner agencies. From referrals and move-on pathways to Ofsted readiness, data, young people’s feedback and continuous improvement, you’ll make sure the service is not only well run, but constantly learning, improving and ambitious for the young people it supports.
At SHP, you’ll also be part of a supportive learning culture, with access to training, development and opportunities to keep growing as a leader while shaping a service that really matters.
About you:
You bring strong experience managing accommodation-based, residential, youth, housing, social care or similar services, with the confidence to lead a sizeable team and hold service-wide standards. You understand the responsibilities that come with managing a young people’s service, including safeguarding, housing management, health and safety, performance, quality and risk.
You’re confident supporting teams to work with young people facing multiple disadvantage, using trauma informed, psychologically informed and strengths-based practice to shape meaningful, personalised support. You can balance warmth with accountability, creating a team culture where staff feel supported, clear on expectations and able to deliver high-quality work.
You build trust quickly with staff, young people and partners, and bring the integrity, curiosity and courage needed to lead a service where people can thrive.
Our attractive benefits package includes:
- A salary increase after successfully completing six month's probationary period
- A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
- 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays)
- A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
- Staff Health Cash Plan and discounts scheme
- Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. Don’t miss out on this great opportunity to join the Single Homeless Project team – please click ‘apply’ now to become our Service Manager - we'd like to hear from you!
Service Manager employer: Premier Christian Communications Ltd
Single Homeless Project is an exceptional employer, offering a unique opportunity to make a meaningful impact in the lives of young people facing homelessness in Camden. With a strong commitment to employee growth, a supportive learning culture, and a comprehensive benefits package, including flexible working hours and generous annual leave, we foster a collaborative environment where staff can thrive while leading vital services. Join us in our mission to create a brighter future for those in need, and be part of a compassionate team dedicated to driving positive change.
Contact Details:
Premier Christian Communications Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity sector, especially those who work with young people or in housing services. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching the Single Homeless Project's values and recent initiatives. Show us you’re passionate about making a difference and how your experience aligns with our mission to support young people.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you've successfully managed teams or implemented change. Use the STAR method (Situation, Task, Action, Result) to structure your responses and keep it engaging.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Service Manager role. Highlight your leadership experience and any relevant work with young people or in social care.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about supporting young people and how your values align with our mission at Single Homeless Project. Be genuine and let your personality shine through!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to lead teams and manage services effectively. Numbers and outcomes can really make your application stand out.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Premier Christian Communications Ltd
✨Know the Mission
Before your interview, take some time to really understand the mission of the Single Homeless Project. Familiarise yourself with their vision of preventing homelessness and supporting young people. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Style
As a Service Manager, you'll need to demonstrate your leadership skills. Prepare examples from your past experiences where you've successfully led a team, managed challenges, or implemented changes. Be ready to discuss how you balance warmth with accountability, as this is crucial for creating a supportive team culture.
✨Understand Trauma-Informed Care
Given the nature of the role, it's essential to have a solid grasp of trauma-informed and strengths-based practices. Brush up on these concepts and be prepared to discuss how you've applied them in previous roles. This will highlight your ability to provide meaningful support to young people facing multiple disadvantages.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the service and its future. Ask about their partnerships in Camden, how they measure success, or what challenges they currently face. This shows that you're not just interested in the job, but also in contributing to the organisation's growth.
