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- Tasks: Lead and support teams to deliver high-quality advice services.
- Company: Join Citizens Advice Dudley & Wolverhampton, a dedicated organisation helping individuals in need.
- Benefits: Enjoy flexible working hours, generous leave, and a focus on health and wellbeing.
- Why this job: Make a real difference in the community while growing personally and professionally.
- Qualifications: Relevant experience is valued, but training and development opportunities are provided.
- Other info: Applications close on 25th July 2025; apply early as positions may fill quickly.
The predicted salary is between 26000 - 28000 £ per year.
Are you passionate about helping others overcome challenges? Do you have excellent communication skills and ambition to make a difference? Due to exciting new business growth, Citizens Advice Dudley & Wolverhampton is seeking a Service Delivery Manager to join our dedicated team. We provide comprehensive information, advice, and guidance to individuals in need. We are expanding our team to meet the growing demand for our services and new ways of working.
Salary: £31,000 – £33,000 FTE dependent on experience
Hours: 37 hrs p/w available (min 28 hrs p/w considered)
Location: Dudley and Wolverhampton Offices / Home Working
Main Job Purpose:
- A member of the operational leadership team (OLMT) in the organisation, line managed by our Head of Advice Services.
- To line manage teams of front-line client-facing staff supporting service delivery standards, quality, and contract compliance across advice and non-advice contracts with multiple funders.
- To promote a culture of continuous workforce development with a supportive and compassionate approach.
- Working as part of a wider Service Delivery Manager team and collaborating with our Technical & Quality Supervisor team to maintain service quality, inspiring and motivating teams, and providing individual support to meet quality and KPI standards.
- Ensure the provision of high-quality services to clients by working within the wider team and alongside the Senior Leadership Team.
- Accountable for positive performance management of the workforce to achieve quality and contract KPIs, supporting staff needing additional support.
- Build strong relationships with stakeholders including funders, commissioners, statutory and voluntary partners to support the organisation’s mission.
What We Can Offer You:
- We embrace diversity and encourage everyone to bring their authentic selves to work every day.
- Flexible working hours to support work-life balance.
- Prioritising employee health and wellbeing.
- Opportunities for professional growth and development.
- Collaborative culture with active employee input.
- Generous annual leave, pension scheme, and Employee Assistance Programme.
- We value relevant experience but are committed to staff development through training and opportunities.
- We welcome applicants from all backgrounds and are committed to workforce diversity.
Applications will only be considered if a Citizens Advice job application form has been completed and submitted. Closing Date for Applications: 25th July 2025 at 4 pm (may close early if sufficient applications are received). Join our team to grow personally and professionally while making a positive community impact. We look forward to hearing from you.
Service Delivery Manager employer: Premier Christian Communications Ltd
Contact Detail:
Premier Christian Communications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the mission and values of Citizens Advice Dudley & Wolverhampton. Understanding their commitment to diversity and community impact will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Citizens Advice. They can provide valuable insights into the organisational culture and expectations, which can help you tailor your conversations and demonstrate your fit for the role.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your leadership skills and ability to manage teams effectively. Highlight instances where you've successfully improved service delivery or supported staff development.
✨Tip Number 4
Research the key stakeholders and partners that Citizens Advice collaborates with. Being knowledgeable about these relationships can help you discuss how you would build and maintain strong connections in your role as Service Delivery Manager.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Service Delivery Manager position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your communication skills. Use specific examples from your past experiences to demonstrate how you can contribute to the mission of Citizens Advice Dudley & Wolverhampton.
Highlight Relevant Experience: In your CV, emphasise any previous roles where you managed teams or delivered services. Include metrics or achievements that showcase your ability to meet quality and performance standards, as this is crucial for the role.
Follow Application Instructions: Ensure you complete the Citizens Advice job application form as specified in the job posting. Double-check that all sections are filled out accurately before submitting your application through our website.
How to prepare for a job interview at Premier Christian Communications Ltd
✨Show Your Passion for Helping Others
As a Service Delivery Manager, your role revolves around supporting individuals in need. Be sure to express your genuine passion for helping others during the interview. Share specific examples of how you've made a difference in previous roles or situations.
✨Demonstrate Strong Communication Skills
Excellent communication is key in this position. Prepare to discuss how you effectively communicate with teams, stakeholders, and clients. Consider sharing instances where your communication skills led to successful outcomes or resolved conflicts.
✨Highlight Your Leadership Experience
Since you'll be managing front-line staff, it's important to showcase your leadership abilities. Discuss your experience in motivating teams, providing support, and ensuring quality service delivery. Use examples that illustrate your approach to performance management and team development.
✨Prepare for Questions on Stakeholder Engagement
Building strong relationships with stakeholders is crucial for this role. Be ready to answer questions about how you've engaged with funders, commissioners, and partners in the past. Highlight your strategies for maintaining these relationships and any successes you've had in collaboration.