At a Glance
- Tasks: Engage with supporters through friendly phone conversations and build lasting relationships.
- Company: Join Premier, Europe's largest Christian Media organisation with a supportive culture.
- Benefits: Enjoy a competitive salary, flexible working, and generous leave policies.
- Other info: Be part of a dynamic team that values innovation and personal growth.
- Why this job: Make a real impact while working in a mission-driven environment.
- Qualifications: Strong conversational skills and a passion for building relationships.
The predicted salary is between 24906 - 24906 £ per year.
Salary: £24,906 per annum
Location: Crowborough
Office Hours of work: Full-time (35 hours per week): Monday 11am - 7pm, Tuesday & Thursday 12pm - 8pm, Wednesday & Friday 10am - 6pm, Saturdays (2 per month) 11 am - 5:30 pm. Time off in lieu will be given for each Saturday worked.
Reporting to: Support Services Team Leader
Do you enjoy talking to people? Do you have good conversational skills and the ability to put people at ease? Premier, Europe's largest Christian Media organisation, is seeking outbound callers to join our small friendly telephone fundraising team. You'll be speaking directly with Premier's supporters, so it's important you're able to build relationships with them and communicate a genuine passion for our mission and be confident in asking for their financial support for our work.
Role Overview
- Outbound and Inbound Supporter Engagement: Engage with Premier supporters and potential subscribers through proactive and responsive phone conversations, fostering positive relationships and advancing their giving journey.
- Data and Compliance Management: Ensure the integrity, security, and accuracy of supporter and financial information in line with data protection standards.
- Professionalism, Performance, and Teamwork: Demonstrate professionalism, uphold Premier's values, and contribute to personal and team success.
We are looking for someone to start as soon as possible. The post-holder will work in a Christian environment. Therefore, it will be necessary for the post-holder to have respect for the Christian faith, and its values and be in sympathy with our organisational aims.
Information for candidates
Why Join Premier? Premier offers a great place to work, with people that support, encourage and look after one another. You will love coming into work, both in person and virtually!
- Competitive salary and benefits package: Flexible working arrangements based on the requirements of the role
- 25 days' annual leave plus UK bank holidays
- Additional leave on your birthday
- Contributory pension scheme
- Employee Assistance with online GP scheme
- Eye care scheme
- Enhanced Family leave and Pay
In addition we offer:
- Mission-Driven Work: Take the opportunity to make a tangible impact by contributing to a mission that reaches millions of people.
- Dynamic Team Culture: Join a supportive, creative, and passionate team that values innovation and collaboration.
- Growth Opportunities: Benefit from ongoing professional development in a role where your contributions are truly valued.
Outbound Calling Representative employer: Premier Christian Communications Ltd
Premier Christian Communications Ltd is an exceptional employer, offering a vibrant and supportive work culture that prioritises both personal and professional growth. With a mission-driven focus, employees have the unique opportunity to make a meaningful impact while enjoying flexible working arrangements, competitive benefits, and a dynamic team environment in the heart of Greater London.
Contact Details:
Premier Christian Communications Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Outbound Calling Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Premier Christian Communications Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Premier Christian Communications Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Outbound Calling Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Premier Christian Communications Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Premier Christian Communications Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Premier Christian Communications Ltd!
How to prepare for a job interview at Premier Christian Communications Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
