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- Tasks: Lead daily operations, manage staff, and drive income generation for a social enterprise.
- Company: Join Emmaus Greenwich, a charity focused on supporting those experiencing homelessness.
- Benefits: Enjoy a competitive salary, 25 days holiday, free parking, and a pension scheme.
- Other info: Be part of a mission-driven team with opportunities for personal and professional growth.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in retail operations and team management is essential.
The predicted salary is between 42000 - 47000 £ per year.
Emmaus Greenwich is seeking a Business Manager to join the team in Greenwich, London on a full-time, permanent basis.
Fantastic company benefits include:
- Salary: £42,000–£47,000 per annum, depending on experience
- Holiday: 25 days holiday, plus Bank Holidays
- Additional: Free onsite parking, Pension Scheme, Employee Assistance Programme with 24/7 confidential counselling
About the role:
As Business Manager, you will lead the day-to-day business operations of Emmaus Greenwich, overseeing the collection, refurbishment, and resale of donated goods across its retail social enterprise. You will play a key role in driving income generation, ensuring financial sustainability, and supporting the organisation’s mission to provide meaningful work and support for people who have experienced homelessness. Working as part of the Management Team, you will promote the charity internally and externally, contributing to strategic goals around self-sufficiency, growth, and social impact.
Main duties and responsibilities:
- Lead and manage the day-to-day retail and trading operations, ensuring strong sales performance, customer service, and income generation
- Develop, motivate, and manage staff, volunteers, and companions across business activities, including recruitment, training, supervision, and rota management
- Oversee shop merchandising, layout, stock flow, and customer experience to maximise sales and engagement
- Manage stock systems, cash handling, banking processes, and ensure accurate reporting and administration
- Oversee donation processing, sorting areas, warehouse operations, and recycling processes including rag and book recycling
- Drive business growth by identifying new income opportunities, including Gift Aid, account customers, and e-commerce development
- Monitor competitor activity and market trends to inform pricing, strategy, and business development
- Ensure compliance with GDPR, Health & Safety, and organisational policies and procedures
- Support the welfare, development, and engagement of companions through structured work opportunities and collaboration with community leadership
- Maintain safe, clean, and well-managed retail and operational environments across all sites
- Build and maintain external relationships with suppliers, partners, and the wider Emmaus network
- Contribute to strategic planning, reporting, and wider organisational development.
About you:
As Business Manager, you will be an experienced and commercially minded leader with a strong background in retail operations, team management, and income generation. You will have proven experience managing staff, volunteers, or mixed teams within a fast-paced environment, ideally within a charity, social enterprise, or retail setting. You will be confident overseeing budgets, stock systems, and operational processes, with strong organisational and problem-solving skills. You will be a strong communicator with the ability to lead, motivate, and develop diverse teams, including volunteers and individuals with additional support needs. A commitment to social impact, sustainability, and the values of Emmaus is essential, along with the ability to work collaboratively within a leadership team and engage effectively with external stakeholders.
About Emmaus:
Emmaus Greenwich is part of the wider Emmaus UK Federation, providing a home, work, and support for people who have experienced homelessness. Through its social enterprise model, the organisation collects, refurbishes, and sells donated goods to generate income that supports its community and mission, while helping individuals rebuild their lives with dignity and purpose.
If you have the relevant skills and experience for this Business Manager position and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.
Please check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please inform us as soon as possible so that appropriate arrangements can be made.
No recruitment agencies, please.
Business Manager in London employer: Premier Christian Communications Ltd
Contact Detail:
Premier Christian Communications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity and retail sectors. Let them know you're on the hunt for a Business Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching Emmaus Greenwich and its mission. Understand their values and how you can contribute to their goals. Tailor your responses to show how your experience aligns with their needs.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in retail operations and team management makes you the perfect fit for the Business Manager role. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Business Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Manager role. Highlight your experience in retail operations, team management, and income generation. We want to see how your skills align with our mission at Emmaus Greenwich!
Showcase Your Leadership Skills: As a Business Manager, you'll be leading a diverse team. Use your application to showcase your leadership style and any relevant experiences managing staff or volunteers. We love seeing how you motivate and develop others!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication that gets right to the heart of your qualifications.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you're keen on joining our team at Emmaus Greenwich. We can't wait to hear from you!
How to prepare for a job interview at Premier Christian Communications Ltd
✨Know the Mission
Before your interview, take some time to understand Emmaus Greenwich's mission and values. Familiarise yourself with their work supporting people who have experienced homelessness. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Business Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed teams, motivated staff, or improved operations. Be ready to discuss how you can apply these skills to drive income generation and enhance customer experience.
✨Understand Retail Operations
Brush up on your knowledge of retail operations, especially in a charity or social enterprise context. Be prepared to discuss stock management, sales strategies, and how to maximise engagement in a retail environment. Showing that you understand the unique challenges and opportunities in this sector will set you apart.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and future goals for Emmaus Greenwich. This shows your enthusiasm and helps you gauge if the organisation is the right fit for you. Plus, it demonstrates your proactive approach to understanding the business.