Helpdesk Coordinator in Leeds

# Helpdesk Coordinator* CV-Library* LS14, Seacroft, City and Borough of LeedsPart time Temporary Charity### Job DescriptionAshberry Recruitment are looking for a Helpdesk Coordinator on a part-time basis, on a 6-month contract for our client based in Leeds.Hours – Wednesday, Thursday, Friday – 08:30 – 17:00 (30-minute break)The successful candidate will assist in managing and coordinating the reactive repair requirements for our clients’ properties.Key Responsibilities/Accountabilities\* To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email\* Log all reported Issues onto our in-house Fix Flo system\* Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI’s\* Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard\* Chase above where needed to ensure they meet our issued KPI’s\* Work with finance team to ensure matchup between Issue References and PO’s\* Assist to manage awarded project works from instruction to practical completion\* Ensuring complaints are escalated to the appropriate manager\* Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements\* First point of contact for third party vendors regarding operational issuesKey Skills\* Excellent customer service skills\* Experience within a busy helpdesk/customer service/call centre environment\* Excellent Microsoft Office skills #J-18808-Ljbffr