At a Glance
- Tasks: Manage supported living properties and deliver top-notch housing services.
- Company: Established UK housing provider with a strong community focus.
- Benefits: Competitive pay, hybrid working, and potential for permanent role.
- Other info: Opportunity for career growth in a rewarding sector.
- Why this job: Make a real difference in people's lives through housing support.
- Qualifications: Experience in housing management and excellent customer service skills.
The predicted salary is between 32000 - 34000 £ per year.
Housing Officer – Supported Living
Leeds | £16.87 per hour | 37.5 hours | Mon–Fri | Temp | Hybrid Working
Are you passionate about delivering excellent housing services? Are you looking for a rewarding opportunity within Social Housing? My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until August 2026, with the potential for a permanent position.
Vacancy Brief
- Role: Housing Officer
- Contract: Interim until August 2026
- Hours: Full time – 37.5 hours per week
- Hybrid working options available.
- Working Pattern: Monday–Friday, 9am–5pm
- Location: Leeds LS1
- Pay Rate: £16.87 PAYE
- Compliance: Standard DBS required
- Travel: Full UK driving license & access to a vehicle required
- Mileage: Paid at 45p per mile (with business insurance)
Key Responsibilities
- Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant.
- Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections.
- Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution.
- Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion.
- Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities.
- Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners.
- Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals.
- Work collaboratively with internal teams and external partners—local authorities, police, fire service, contractors—to ensure positive community outcomes.
- Support voids management by ensuring swift property turnaround and readiness for new tenants.
- Promote customer involvement, gather customer feedback, and support continuous improvement of local services.
- Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery.
Skills & Outcomes of This Role
- Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management.
- Excellent customer service skills with the ability to engage, listen, problem-solve and negotiate.
- Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners.
- Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations.
- Experience working with repairs teams, maintenance operatives and external contractors.
- Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management.
- Ability to analyse patch performance data and contribute to service improvement and community wellbeing.
Housing Officer employer: Premier Christian Communications Ltd
Join a leading UK housing provider in Leeds, where your passion for delivering excellent housing services will be valued and rewarded. With a strong commitment to employee growth, this role offers hybrid working options and the chance to make a real difference in the community through supported living initiatives. Enjoy a collaborative work culture that prioritises customer involvement and continuous improvement, all while receiving competitive pay and mileage reimbursement.
Contact Details:
Premier Christian Communications Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their mission in social housing. Practise common interview questions and think of examples that showcase your skills in tenancy management and customer service.
✨Tip Number 3
Showcase your passion for housing services during interviews. Talk about your commitment to supporting vulnerable clients and improving community outcomes. This will help you stand out as a candidate who truly cares about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform. Let’s get you that Housing Officer role!
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing Officer role. Highlight your experience in tenancy management, arrears recovery, and customer service. We want to see how your skills match what we're looking for!
Show Your Passion:In your cover letter, let us know why you're passionate about delivering excellent housing services. Share any relevant experiences that showcase your commitment to supporting vulnerable clients and improving community outcomes.
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and mission.
How to prepare for a job interview at Premier Christian Communications Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management, tenancy laws, and compliance issues. Familiarise yourself with the specific responsibilities of a Housing Officer, especially around anti-social behaviour and safeguarding. This will show that you're not just interested in the role but also understand what it entails.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully engaged with customers or resolved conflicts. Highlight your ability to listen, problem-solve, and negotiate effectively. This is crucial for a Housing Officer, as you'll be working closely with vulnerable clients and multi-agency partners.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage a varied caseload and prioritise tasks. Use specific examples to illustrate your organisational skills, especially in managing repairs, inspections, and tenant support. This will reassure the interviewers that you can handle the demands of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation's approach to community engagement and how they measure success in their housing services. This shows your genuine interest in the role and helps you assess if the company aligns with your values and career goals.
