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- Tasks: Lead data strategy and drive insights to enhance supporter engagement and income growth.
- Company: A large charity in London focused on making a difference.
- Benefits: Competitive salary, opportunity for professional growth, and impactful work.
- Other info: Join a dynamic team during an exciting CRM transformation journey.
- Why this job: Make a real impact by transforming data into actionable insights for a good cause.
- Qualifications: Experience in data management, SQL, and leading high-performing teams.
The predicted salary is between 57800 - 58800 ÂŁ per year.
A large Charity in London is seeking a Data and Insight Manager to lead the supporter data and insight strategy to strengthen their understanding of supporters and drive sustainable income growth. This is an excellent opportunity for 12 months to lead the data team and provide insight into how to implement new data technology, as well as support them whilst they go through a period of change. In the next 18 months there will begin a new CRM implementation and you will be able to help provide insight and use your experience of marketing CRM's to support them through that journey.
Overview of the role includes:
- Develop and lead a supporter data strategy with teams across supporter engagement and fundraising that aligns with fundraising and engagement ambitions.
- Champion the use of and maintain procedures for highâquality supporter data, automation, AI experimentation, insight and analytics to enhance decisionâmaking, deepen supporter understanding and drive sustainable income growth.
- Lead crossâfunctional teams to design and deliver complex data and technology initiatives, ensuring effective governance, alignment with priorities, and thorough management of timelines and resources.
- Inspire, lead and develop the supporter data and insight team, which consists of four direct reports.
- Act as a strategic voice for supporter data across the organisation, advocating for ethical data practices, strengthening data literacy, and building organisational buyâin for innovation, automation and evidenceâdriven decisionâmaking.
- Act as the Data and Business Lead for the multi-year CRM transformation programme, ensuring the new technology ecosystem meets supporter, fundraising and organisational needs.
- Lead all CRM supporter data management activities, ensuring data structures and processes enable highâquality analysis, reporting and supporter engagement.
- Maintain and enhance CRM data to ensure accurate, comprehensive and actionable insight for teams across the organisation.
- Oversee the delivery and optimisation of automated supporter journeys, embedding best practice and continuous improvement.
- Drive the technological capability to deliver personalised and targeted content strategies, informed by segmentation, behavioural insight and predictive modelling, to increase engagement and conversion rates.
- Develop reporting frameworks and insight-sharing processes, including the creation and maintenance of dashboards in Power BI, to ensure timely, accessible insight across the organisation.
Key experience required includes:
- Extensive and demonstrable experience in supporter data, database and insight roles, including management positions leading highâperforming and thriving teams.
- Experience using SQL and API back-end technologies as well as Apteco Marketing Suite desirable.
- Experience feeding in the data design to CRM migration programmes, ensuring effective integration, configuration and administration to support fundraising and engagement.
- Experience migrating to Salesforce Marketing Cloud and Microsoft Dynamics desired.
- Experience of analysing business needs and successfully implementing database and technology driven solutions to meet them.
- Proven experience of data analysis skills in a direct response environment, as well as a good knowledge of statistical principles, excellent numeracy skills and an ability to manipulate, analyse and interpret data for presentation to key stakeholders.
- Advanced knowledge of tools such as Power BI required.
- Experience working in Charity previously is highly desirable or a similar sized Public and not for profit organisation.
Data and Insight Manager employer: Premier Christian Communications Ltd
Contact Detail:
Premier Christian Communications Ltd Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Data and Insight Manager
â¨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those who work with data and insights. Attend events or webinars, and donât be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
â¨Tip Number 2
Show off your skills! Create a portfolio that highlights your experience with data analysis, CRM systems, and any successful projects you've led. This can be a game-changer during interviews, as it gives potential employers a tangible sense of what you can bring to their team.
â¨Tip Number 3
Prepare for the interview by researching the charityâs mission and values. Tailor your answers to show how your experience aligns with their goals, especially around supporter engagement and data-driven decision-making. We want to see that youâre not just a fit for the role, but also for the organisation!
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and letâs make some data magic happen together!
We think you need these skills to ace Data and Insight Manager
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Data and Insight Manager role. Highlight your experience with supporter data, CRM systems, and any leadership roles you've had. We want to see how your skills align with our needs!
Showcase Your Data Skills: Donât hold back on showcasing your data analysis skills! Mention specific tools like SQL, Power BI, and any experience with CRM migrations. We love seeing how youâve used data to drive decisions and improve processes.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working in the charity sector and how your background makes you the perfect fit for leading our data strategy. Let us know what excites you about this opportunity!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. Itâs super easy, and weâll be able to track your application better. Plus, it shows youâre serious about joining our team!
How to prepare for a job interview at Premier Christian Communications Ltd
â¨Know Your Data Inside Out
Make sure you brush up on your knowledge of supporter data and analytics. Be prepared to discuss specific examples of how you've used data to drive decisions in previous roles. This will show that you understand the importance of data in driving sustainable income growth.
â¨Showcase Your Leadership Skills
As a Data and Insight Manager, you'll be leading a team. Think about your leadership style and be ready to share examples of how you've inspired and developed teams in the past. Highlight any experience you have in managing cross-functional teams and delivering complex projects.
â¨Familiarise Yourself with CRM Technologies
Since this role involves a new CRM implementation, itâs crucial to demonstrate your familiarity with CRM systems, especially Salesforce Marketing Cloud and Microsoft Dynamics. Prepare to discuss your experience with CRM migrations and how you've contributed to successful implementations in the past.
â¨Prepare Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the charity's current data strategies and future goals. This not only shows your interest in the role but also gives you insight into how you can contribute to their mission effectively.