At a Glance
- Tasks: Create and deliver engaging communications to inspire diverse audiences.
- Company: Join Norfolk Citizens Advice, a compassionate charity making a positive impact.
- Benefits: £33,000 salary, 25 days annual leave, hybrid working options.
- Other info: Dynamic role with opportunities for creativity and professional growth.
- Why this job: Make a real difference while developing your communication skills in a supportive environment.
- Qualifications: Strong digital skills and confident communicator; experience in charity is a plus.
The predicted salary is between 33000 - 33000 £ per year.
Join Our Team as a Communications and Engagement Officer
Location: Norfolk (with travel across the county). Hybrid working from one of our locations and from home available by agreement.
Contract Type: Permanent
Salary: £33,000 per annum
Hours: Full time – 37 hours per week
Annual Leave: 25 days plus bank holidays (including two days in August and three days between Christmas and New Year for office closure)
About Us
At Norfolk Citizens Advice, we put people at the heart of everything we do. Our team is driven by compassion, integrity, and a commitment to making a positive difference across Norfolk. We’re proud of our reputation for delivering free, high-quality, accessible advice and support to those in need—and even prouder of the dedicated people who make it happen.
The Role
We’re looking for a dynamic Communications and Engagement Officer to help create and deliver our communications, branding, and stakeholder engagement. You’ll be a natural communicator who can inspire and connect with diverse audiences—from local residents to business leaders. Your work will help tell our story, amplify our impact, and support key fundraising initiatives. You’ll be working with our Director of Partnerships and Philanthropy helping to shape and communicate our major projects, events, and campaigns. This is a varied and rewarding role where your ideas and initiative will be valued.
Key Responsibilities
- Delivering clear, compelling communications that reflect our values and impact.
- Internal communications: Lead on internal communications, including newsletters, to share key updates and ensure timely engaging and consistent messaging across the organisation.
- Support Locality Managers to develop accessible promotional materials that raise awareness and support service delivery.
- Manage digital channels and create engaging social media content.
- Maintain a 12-month engagement diary content calendar and oversee branded materials.
- Act as a key contact for media and stakeholder enquiries.
- Support fundraising initiatives, including the Patrons’ Club and business supporter network.
- Organise major events such as the AGM and staff conferences.
- Produce impactful case studies and data to support reporting.
About You
Essential:
- Excellent digital and social media skills.
- Confident communicator with presentation experience.
- Able to work independently and as part of a remote team.
- Comfortable working with senior stakeholders.
Desirable:
- Experience in charity, public sector, or commercial communications.
- Fundraising and donor engagement experience.
- Design and promotional material production.
- Project management experience.
Other Requirements
- Based in Norfolk and able to travel across the county.
- Willing to work occasionally out-of-hours to support events.
- Subject to a probationary period.
Application Deadline: Sunday 21st June.
Interviews will be held on: 1st and 2nd July.
Communications and Engagement Officer employer: Premier Christian Communications Ltd
At Norfolk Citizens Advice, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued for their contributions. As a Communications and Engagement Officer, you will enjoy a competitive salary, generous annual leave, and the flexibility of hybrid working arrangements, all while making a meaningful impact in the community. Our commitment to employee growth and development ensures that you will have ample opportunities to enhance your skills and advance your career within a compassionate and dedicated team.
Contact Details:
Premier Christian Communications Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Communications and Engagement Officer
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those connected to Norfolk Citizens Advice. Attend local events or webinars to meet potential colleagues and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best communications work. Whether it's social media campaigns or newsletters, having tangible examples will make you stand out during interviews.
✨Tip Number 3
Prepare for the interview by researching the organisation's recent projects and campaigns. Be ready to discuss how your experience aligns with their mission and how you can contribute to their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Norfolk Citizens Advice.
We think you need these skills to ace Communications and Engagement Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Communications and Engagement Officer role. Highlight your digital and social media skills, as well as any experience with stakeholder engagement or fundraising.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about our mission at Norfolk Citizens Advice and how your background makes you the perfect fit for this role. Be genuine and let your personality come through.
Showcase Your Communication Skills:As a natural communicator, it's essential to demonstrate your ability to connect with diverse audiences. Use clear and engaging language in your application, and consider including examples of past communications projects you've worked on.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you'll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Premier Christian Communications Ltd
✨Know Your Audience
Before the interview, research Norfolk Citizens Advice and understand their mission and values. Tailor your responses to show how your skills in communications and engagement align with their goals. This will demonstrate your genuine interest in the role and the organisation.
✨Showcase Your Digital Skills
Since the role requires excellent digital and social media skills, prepare examples of past projects where you've successfully managed digital content or campaigns. Be ready to discuss specific tools you’ve used and the impact of your work on audience engagement.
✨Prepare for Stakeholder Interaction
As you'll be working with senior stakeholders, think of scenarios where you've effectively communicated with diverse audiences. Practice articulating your experience in a way that highlights your confidence and ability to connect with different groups.
✨Bring Your Ideas
This position values initiative, so come prepared with ideas for potential communications strategies or campaigns that could benefit Norfolk Citizens Advice. Sharing your creative thoughts during the interview can set you apart and show your enthusiasm for the role.
