At a Glance
- Tasks: Maintain and secure ICT infrastructure while delivering technical project work.
- Company: Join a charity dedicated to empowering learning disabled individuals.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Other info: Dynamic work environment with ongoing training and development.
- Why this job: Make a real difference in people's lives through technology.
- Qualifications: Strong problem-solving skills and experience in ICT support.
The predicted salary is between 38168 - 38168 £ per year.
About Us
Our vision is to create a future where learning disabled people can live the best life possible. We achieve this by coming together to campaign for positive change, provide personalised support, and create solutions that empower independent living.
The Role
We’re looking for a skilled and proactive 3rd Line ICT Support Technician to join our ICT team. In this role, you’ll be responsible for maintaining a stable, secure, and highly available ICT infrastructure, while delivering technical project work and acting as an escalation point for complex issues. You’ll work closely with internal teams and stakeholders to ensure our systems are resilient, secure, and fit for purpose—supporting both day-to-day operations and strategic initiatives.
Key Responsibilities
- Infrastructure & Security
- Ensure the availability, performance, monitoring, and security of ICT infrastructure
- Deploy, configure, and secure Microsoft Azure environments
- Maintain up-to-date knowledge of technology and security best practices
- Project Delivery
- Deliver technical aspects of ICT projects
- Support project stages within a PRINCE2 framework
- Provide updates and progress reporting to stakeholders
- 3rd Line Support
- Take ownership of escalated incidents and problems through to resolution
- Conduct thorough investigations and implement effective fixes
- Support the ICT Service Desk as a senior escalation point
- Networking & Systems
- Configure and deploy network hardware (routers, switches, wireless access points)
- Support core services including Active Directory, DNS, DHCP, and VPNs
- Assist with data handling and system optimisation
- General Duties
- Maintain high standards of customer service and communication
- Ensure confidentiality of sensitive information
- Undertake training, travel, and occasional out-of-hours work as required
What We’re Looking For
Essential Skills & Attributes
- Strong problem-solving and analytical skills
- Ability to prioritise and manage workloads effectively
- Excellent communication and stakeholder engagement skills
- Customer-focused and collaborative approach
- Self-motivated with a commitment to continuous learning
Selection Process
We will be shortlisting applications on an ongoing basis. If shortlisted, you’ll be invited to a pre-screening interview with a member of the hiring team. Successful candidates will then progress to a final competency-based interview, along with an opportunity to meet the team and learn more about Hft.
Apply now or get in touch to find out more — we’d love to hear from you.
3rd Line Support Technician in Bristol employer: Premier Christian Communications Ltd
At Hft, we pride ourselves on being an exceptional employer dedicated to creating a supportive and inclusive work environment. Our team members enjoy competitive salaries, opportunities for professional development, and the chance to make a meaningful impact in the lives of learning disabled individuals. Located in Bristol, our collaborative culture fosters innovation and personal growth, ensuring that every employee feels valued and empowered to contribute to our mission.
Contact Details:
Premier Christian Communications Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Technician in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding the company’s mission. Show them you’re not just about fixing issues but also about supporting their vision of empowering independent living.
✨Tip Number 3
Practice your problem-solving skills with real-world scenarios. Think about how you’d tackle complex issues they might face in their ICT infrastructure. This will help you stand out as a proactive candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace 3rd Line Support Technician in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line Support Technician role. Highlight your relevant experience with ICT infrastructure, security, and project delivery. We want to see how your skills align with our mission!
Showcase Your Problem-Solving Skills:In your application, don’t just list your skills—give us examples of how you've tackled complex issues in the past. We love seeing a proactive approach, so share those success stories!
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Premier Christian Communications Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Azure, networking hardware, and core services like Active Directory. Be ready to discuss specific projects you've worked on and how you tackled complex issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenging incidents you've resolved in the past. Highlight your analytical skills and how you approach troubleshooting. This will demonstrate your capability as a 3rd Line Support Technician.
✨Communicate Clearly and Confidently
Since this role involves stakeholder engagement, practice articulating your thoughts clearly. Use simple language to explain complex concepts, showing that you can bridge the gap between technical jargon and user-friendly communication.
✨Emphasise Your Customer-Focused Approach
Be ready to discuss how you maintain high standards of customer service. Share examples of how you've collaborated with teams or supported users, showcasing your commitment to providing excellent support and ensuring satisfaction.
