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- Tasks: Lead daily operations, manage a team, and ensure top-notch customer service.
- Company: Join In 'N' Out Autocentres, a leader in the automotive service industry.
- Benefits: Enjoy a competitive salary, bonuses, and opportunities for growth.
- Why this job: Be part of a dynamic team, drive sales, and make a real impact on customer satisfaction.
- Qualifications: Management experience in the automotive or service industry is essential.
- Other info: 1 in 2 Saturdays required; great for those looking to develop leadership skills.
Location: In 'N' Out Autocentres
Hours: 08:30 - 17:30 (1 in 2 Saturdays required)
Salary: £32,000 - £35,000 (Plus Bonus, OTE £38,000 - £43,000)
As Centre Manager, you will be responsible for overseeing the daily operations of the Autocentre. This includes managing a team of technicians and customer service staff, ensuring the efficient running of the centre, maintaining high standards of customer care, and driving sales and profitability. You will be the first point of contact for both customers and staff, ensuring a smooth, positive experience for all.
Key Responsibilities:
- Operational Management: Oversee the daily running of the centre, ensuring all processes and services are carried out efficiently and in line with company standards.
- Team Leadership: Lead, motivate, and manage a team of technicians, customer service staff, and support staff. Provide guidance, training, and development opportunities.
- Customer Service: Ensure an excellent level of customer service, addressing customer queries, complaints, and ensuring satisfaction at all times.
- Financial Management: Monitor and control the centre's budget, ensuring targets are met, and expenses are kept within acceptable limits.
- Sales and Marketing: Drive sales and work with the team to achieve revenue targets. Implement marketing strategies to increase footfall and brand awareness.
- Health & Safety Compliance: Ensure all operations meet legal and health and safety standards.
- Reporting & Administration: Provide regular reports on the centre's performance, stock, and financials to senior management. Keep accurate records and ensure all admin tasks are completed in a timely manner.
- Quality Control: Ensure the highest standards of workmanship are met and that all vehicles are serviced and repaired to industry-leading standards.
Key Skills & Experience:
- Management Experience: Proven experience in a managerial role, ideally within the automotive or service industry. Experience managing teams and operations is essential.
- Customer Focused: Strong understanding of delivering excellent customer service, with the ability to resolve complaints and maintain customer satisfaction.
- Leadership Skills: Motivated and proactive with the ability to lead by example and manage a team effectively.
- Financial Acumen: Strong understanding of budgeting, financial controls, and sales targets.
- Industry Knowledge: Experience or interest in the automotive industry, ideally with a background in vehicle servicing and repairs.
- Excellent Communication: Clear and effective communication skills, both with staff and customers.
- Problem-Solving Ability: Strong troubleshooting skills and the ability to think quickly under pressure.
Centre Manager employer: Premier Automotive
Contact Detail:
Premier Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager
✨Tip Number 1
Familiarise yourself with the automotive industry, especially in areas related to vehicle servicing and repairs. This knowledge will not only help you understand the role better but also demonstrate your genuine interest during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you motivated staff or resolved conflicts, as this will highlight your capability to lead at our centre.
✨Tip Number 3
Research common customer service challenges in the automotive sector and think about how you would address them. Being able to articulate your approach to maintaining high customer satisfaction will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your financial management experience, particularly how you've handled budgets and met sales targets in previous roles. This will show us that you have the acumen needed to drive profitability at our autocentre.
We think you need these skills to ace Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience, particularly in the automotive or service industry. Emphasise your leadership skills and any achievements related to customer service and financial management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of the role. Mention specific examples of how you've successfully managed teams and improved customer satisfaction in previous positions.
Highlight Key Skills: In your application, clearly outline your key skills such as problem-solving, financial acumen, and communication abilities. Relate these skills directly to the responsibilities mentioned in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Centre Manager role.
How to prepare for a job interview at Premier Automotive
✨Showcase Your Leadership Skills
As a Centre Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, highlighting your leadership style and any training or development initiatives you've implemented.
✨Understand the Automotive Industry
Familiarise yourself with current trends and challenges in the automotive sector. Being knowledgeable about vehicle servicing and repairs will not only impress your interviewers but also show your genuine interest in the role.
✨Prepare for Customer Service Scenarios
Expect questions related to customer service and conflict resolution. Think of specific instances where you've handled customer complaints effectively, ensuring satisfaction while maintaining company standards.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with budgeting and financial management. Prepare to explain how you've previously met sales targets and controlled expenses, as this is crucial for the role.
