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For Companies At a Glance
- Tasks: Manage customer complaints from start to finish, ensuring fair outcomes.
- Company: Premia Solutions, a leader in innovative insurance solutions for the automotive sector.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Other info: Join a dynamic team dedicated to treating customers fairly.
- Why this job: Make a real difference by helping customers resolve their issues effectively.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
About Premia Solutions
Premia Solutions develops and markets innovative insurance solutions to the UK Automotive retail sector. Working with over 2,000 dealerships, we currently support more than 1 million live policies nationwide.
The Role
Were looking for a Customer Care Manager (Complaints Handler) to join our Customer Outcome team and take ownership of complaint handling from start to finish. This is a hands-on role focused on delivering fair outcomes for customers, within FCA timescales, while keeping Treating Customers Fairly at the heart of everything we do.
What Youll Be Doing
- Managing customer complaints end to end, from receipt through to final response
- Investigating complaints fairly and thoroughly using policy and claims information
- Communicating clearly with customers, dealerships, insurers and internal teams
- Writing clear, compliant complaint outcome letters
- Keeping complaint records accurate and up to date
Customer Care Manager ( Complaints Handler ) Part or Full Time in Warwick employer: Premia Solutions
Contact Detail:
Premia Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager ( Complaints Handler ) Part or Full Time in Warwick
✨Tip Number 1
Network like a pro! Reach out to people in the automotive and insurance sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Care Managers and think about how your experience aligns with handling complaints. Practise your responses so you can communicate clearly and confidently.
✨Tip Number 3
Showcase your skills! When you get the chance, share examples of how you've successfully managed complaints in the past. Use specific metrics or outcomes to highlight your impact – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Care Manager ( Complaints Handler ) Part or Full Time in Warwick
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in complaint handling and customer care. We want to see how your skills align with our mission of delivering fair outcomes for customers.
Showcase Your Communication Skills: Since clear communication is key in this role, use your application to demonstrate your ability to convey complex information simply. We love seeing examples of how you've effectively communicated with customers or teams in the past.
Be Detail-Oriented: Attention to detail is crucial when managing complaints. In your application, mention specific instances where your meticulous nature helped resolve issues or improve processes. This will show us you can keep accurate records and handle complaints thoroughly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're proactive and keen to join our team!
How to prepare for a job interview at Premia Solutions
✨Know the Company Inside Out
Before your interview, take some time to research Premia Solutions. Understand their products, values, and how they operate within the automotive retail sector. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
As a Customer Care Manager, you'll likely face scenario-based questions about handling complaints. Think of examples from your past experiences where you successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Communication Skills
Since the role involves communicating with various stakeholders, practice articulating your thoughts clearly and concisely. You might be asked to explain how you would handle a difficult customer or write a complaint outcome letter, so be ready to demonstrate your written and verbal communication skills.
✨Emphasise Fairness and Customer Focus
Premia Solutions prioritises treating customers fairly, so be prepared to discuss how you ensure fair outcomes in your complaint handling. Share your philosophy on customer care and how you balance company policies with customer needs to highlight your alignment with their values.