About Premia Solutions
Do you have the following skills, experience and drive to succeed in this role Find out below.
Premia Solutions develops and markets innovative insurance solutions to the UK Automotive retail sector. Working with over 2,000 dealerships, we currently support more than 1 million live policies nationwide.
The Role
We're looking for a Customer Care Manager (Complaints Handler) to join our Customer Outcome team. This is an individual contributor role with no direct reports: the "Manager" in the title reflects that you manage you own caseload of complaints and are accountable for each one from start to finish. This is a hands-on role focused on delivering fair outcomes for customers, within internal SLA's and FCA timescales, while keeping Treating Customers Fairly at the heart of everything we do.
You'll also use approved AI tools to support your work, for example to summarise case information, or help draft correspondence. You'll always remain responsible for the decisions you make and the letters you send.
What You'll Be Doing
·Managing customer complaints end to end, from receipt through to final response
·Investigating complaints fairly and thoroughly using policy and claims information
·Communicating clearly with customers, dealerships, insurers and internal teams
·Writing clear, compliant complaint outcome letters
·Using approved AI tools to support case handling, applying your own judgement to check and validate all outputs before relying on them
·Keeping xgikmsk complaint records accurate and up to date
·Sharing insight from complaints to help improve customer experience
What We're Looking For
·Experience handling customer complaints (regulated environment desirable but not essential)
·An interest in or exposure to General Insurance
·Clear and confident written and verbal communication skills
·Resilience and the ability to stay calm under pressure
·A positive mindset and a good sense of humour
Customer Care Manager Complaints Handler in Warwick employer: Premia Solutions
Join a dynamic and supportive team as an Accounts and Finance Assistant, where you will receive comprehensive training and mentorship to kickstart your career in finance. Our inclusive work culture fosters professional growth and collaboration, ensuring that every employee feels valued and empowered to contribute to the success of the finance function. Located in a vibrant area, we offer a range of benefits that enhance work-life balance and promote personal development, making us an excellent employer for those seeking meaningful and rewarding employment.
