Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
About Premia Solutions
Premia Solutions develops and markets innovative insurance solutions to the UK Automotive retail sector. Working with over 2,000 dealerships, we currently support more than 1 million live policies nationwide.
The Role
This role supports the Complaints Handling function by managing administrative tasks, communicating with policyholders, and helping ensure complaints are handled efficiently and in line with internal SLA's and FCA timescales. You'll be part of a small, collaborative team where your contribution genuinely matters.
You will also use approved AI tools to support your work, for example to summarise case information, or help draft correspondence. You'll always remain responsible for the decisions you make and the letters you send.
What You'll Be Doing
- Managing inboxes and responding to emails from policyholders, dealerships, and internal teams
- Handling inbound and outbound telephone calls with policyholders in a calm, professional manner
- Logging, tracking, and updating complaint cases accurately within internal systems
- Gathering relevant information and documentation to support complaint investigations
- Preparing correspondence, summaries, and updates for the Complaints Handler
- Ensuring all actions comply with FCA guidelines and internal procedures
- Supporting the wider team with general administrative duties as required
- Maintaining a positive, empathetic, and customer-focused approach at all times
·Using approved AI tools to support xsabvtc case handling, applying your own judgement to check and validate all outputs before relying on them
·Any other task
·From time to time due to business need, working in other Operational departments which may include, but not limited to Customer Service, Claims
What We're Looking For
·Previous experience in customer service, administration, or a support role
·Strong written and verbal communication skills
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Please click on the apply button to read the full job description
Assistant Customer Care Manager Complaints Handler Support in Warwick employer: Premia Solutions
Join a dynamic and supportive team as an Accounts and Finance Assistant, where you will receive comprehensive training and mentorship to kickstart your career in finance. Our inclusive work culture fosters professional growth and collaboration, ensuring that every employee feels valued and empowered to contribute to the success of the finance function. Located in a vibrant area, we offer a range of benefits that enhance work-life balance and promote personal development, making us an excellent employer for those seeking meaningful and rewarding employment.
