At a Glance
- Tasks: Support customers via phone, email, and live chat while managing enquiries and claims.
- Company: Premia Solutions Ltd, a leader in automotive insurance products.
- Benefits: £26,326 salary, hybrid working, 25 days holiday, and private healthcare.
- Other info: Casual dress code and great development opportunities await you!
- Why this job: Join a friendly team and make a real difference in customer service.
- Qualifications: 2+ years in customer service, strong communication, and problem-solving skills.
The predicted salary is between 26326 - 26326 € per year.
Premia Solutions Ltd, a leading provider of insurance products to the automotive industry, is looking for a Customer Service Advisor to join our friendly and fast-paced team.
About the Role
You will support customers and dealership partners via phone, email and live chat, handling enquiries, claims updates and general policy administration. You will take ownership of customer cases, problem-solve independently, and deliver outstanding service every time.
Key Responsibilities
- Handle inbound/outbound calls, emails and live chat
- Manage customer enquiries and follow through to resolution
- Log interactions accurately in CRM systems
- Provide updates to customers and internal teams
- Produce clear, accurate correspondence and admin
- Support colleagues and contribute to team improvements
About You
- 2+ years customer service or contact centre experience
- Strong communication and problem-solving skills
- Confident using multiple computer systems
- Positive, resilient and customer-focused
- GCSE English & Maths (C/4 or above)
What We Offer
- £26,326 salary
- Hybrid working: office Mon-Thu, home on Fridays
- 25 days holiday + bank holidays
- Private healthcare, health cash plan & critical illness cover
- Retail discounts & holiday purchase scheme
- Casual dress code
- Supportive team with development opportunities
Please submit your CV and a cover letter explaining why you'd be a good fit for the role. Any applications without a cover letter will be rejected.
Customer Service Advisor in Warwick employer: Premia Solutions Limited
Premia Solutions Ltd is an excellent employer, offering a supportive and dynamic work environment for Customer Service Advisors. With a hybrid working model, generous holiday allowance, and comprehensive healthcare benefits, employees are encouraged to thrive both personally and professionally. The company fosters a culture of teamwork and continuous development, making it an ideal place for those seeking meaningful and rewarding employment in the automotive insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Warwick
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Premia Solutions Ltd. Understand their values and what they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling enquiries and problem-solving during the actual interview.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your responses. Use examples from your past experience to demonstrate how you've successfully managed customer interactions and resolved issues.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Customer Service Advisor in Warwick
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to explain why you're the perfect fit for the Customer Service Advisor role. Highlight your experience and skills that match what we're looking for, and don't forget to show a bit of your personality!
Tailor Your CV:We want to see how your experience aligns with our needs. Tailor your CV to showcase relevant customer service experience and skills. Use keywords from the job description to make it clear that you understand what we’re after.
Be Clear and Concise:When writing your application, clarity is key! Keep your sentences short and to the point. We appreciate straightforward communication, so avoid jargon and fluff – just tell us what we need to know!
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Premia Solutions Limited
✨Know the Company Inside Out
Before your interview, take some time to research Premia Solutions Ltd. Understand their products, values, and the role they play in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role requires strong customer service experience, prepare specific examples from your past roles where you successfully handled customer enquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Practice Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Think of common customer service challenges and how you would approach them. Practising these scenarios can help you articulate your thought process during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or what success looks like in this role. This shows you're engaged and serious about finding the right fit for both you and the company.
