Business Analyst – Customer Experience in Warwick

Our premium brand Automotive client is currently recruiting for the following role:

Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.

Business Analyst – Customer Experience – £34/hr (Inside IR35) – Warwickshire / Remote – 6 Months (Potential to extend)

Purpose of the Role
Support the successful integration of four customer experience (CEX) teams into a unified operating model by delivering robust process mapping to clarify responsibilities and new ways of working and support the effective delivery of work in the new organisation.

Key Responsibilities
– Lead end-to-end process mapping across CEX functions and adjacent teams (e.g., Regions/Markets, other Commercial and Enterprise teams)
– Collaborate with CEX Unity Project leads to build a process inventory and define and document current and future state processes in AIRS (client business process management tool)
– Engage with stakeholders across regions, brands, and functions to gather insights and validate process designs.
– Identify duplication, inefficiencies, and improvement opportunities.
– Clarify responsibilities and accountabilities for tasks, activities, sign-offs and decisions within each process.
– Identify and document hand-offs and interactions between teams across processes.
– Support the development of RACI documents, operating model artefacts, and change impact assessments.
– Contribute to the detailed organisation design and transition planning for CEX Unity.
– Work closely with the Programme Manager, Project Managers, Organisation Design, People Partners, Comms and Change Managers to ensure timely and effective delivery.

Skills & Experience
– Proven experience in business analysis and process mapping (e.g. Visio, Lucidchart).
– Workshop facilitation.
– Strong stakeholder engagement skills, with the ability to navigate complex matrix environments.
– Delivery-focused mindset with experience in transformation programmes.
– Comfortable working in ambiguous and evolving environments.
– Experience in automotive, digital, or customer experience domains is a plus.

Desirable Attributes
– Collaborative and proactive.
– Able to work independently and manage multiple priorities.
– Strong written and verbal communication skills.
– Familiarity with organisation design and change management principles. xiskglj

Additional information:
This role is on a contract basis and is Inside IR35.

The services advertised by Premea Limited for this vacancy are those of an Employment Business.
Premea is a specialist IT & Engineering recruitment consultancy representing clients in the UK and internationally within the Automotive, Motorsport and Aerospace sectors