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- Tasks: Create and curate engaging content for our customer service knowledge base.
- Company: Join a premium automotive brand with a focus on innovation.
- Benefits: Competitive pay, hybrid work options, and potential for contract renewal.
- Why this job: Shape the future of customer support while enhancing your editing skills.
- Qualifications: Experience in content editing and strong communication skills required.
- Other info: Dynamic role with opportunities for professional growth in a collaborative environment.
Our premium brand Automotive client is currently recruiting for the following role: Content Editor – Knowledge Base – £27.21/hr (Inside IR35) Coventry (hybrid potential) 12 Months (potential for yearly renewal) About the Role: We are looking for a detail-oriented and proactive Knowledge Base Editor to join our Customer Relationship Centre team for 12 months. In this role, you will be responsible for creating, curating, reviewing and maintaining high-quality content that empowers our customer service agents and enhances the customer experience. This is a pivotal role in shaping the future of customer support by creating and curating high-quality content that not only empowers our agents but also in the future fuel AI-driven customer service tools. You\’ll work closely with subject matter experts, operational teams, and technology partners to ensure our knowledge base is accurate, accessible, and aligned with business goals. Your work will directly support service efficiency, consistency, and customer satisfaction. Key Responsibilities: – Develop and maintain clear, concise, and user-friendly knowledge articles, FAQs, and process documentation. – Collaborate with teams to gather information and translate complex processes into easy-to-understand content. – Ensure all content is up-to-date, relevant, and aligned with brand tone and service standards. – Monitor usage and feedback to continuously improve knowledge base effectiveness. – Support the rollout of new services and processes by creating supporting documentation. – Work with digital tools and platforms to manage content workflows and publishing. – Champion knowledge management best practices across the service centre. – Actively promote the knowledge base internally as the go-to place for knowledge – Review existing articles and optimise for improved engagement and knowledge-sharing as well as for scale – Measure performance of content and report on usage/engagement. Required Skills & Experience: – Proven experience in content editing, technical writing, or knowledge management. – Excellent written communication skills with strong attention to detail. – Ability to simplify complex information and present it clearly. – Experience working in a customer service or contact centre environment. – Familiarity with knowledge base platforms (e.g., Zendesk, Salesforce Knowledge, Confluence). Strong organisational and time management skills. Self-motivated and proactive. – Experience working in a customer service environment is essential, with a strong understanding of service operations and customer needs Preferred Qualifications: Experience with content governance and version control. Understanding of customer experience principles. Familiarity with cloud-based collaboration tools (e.g., Google Workspace, SharePoint). – Basic HTML or CMS experience is a plus not essential. Additional information: This role is on a contract basis and is Inside IR35. The services advertised by Premea Limited for this vacancy are those of an Employment Business. Premea is a specialist IT & Engineering recruitment consultancy representing clients in the UK and internationally within the Automotive, Motorsport and Aerospace sectors
Content Editor - Knowledge Base employer: Premea
Contact Detail:
Premea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Content Editor - Knowledge Base
✨Tip Number 1
Network like a pro! Reach out to people in the automotive and content editing fields. Use LinkedIn to connect with industry professionals and join relevant groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to content editing and customer service. Think about how your skills can enhance the customer experience and be ready to share examples of your past work that demonstrate this.
✨Tip Number 3
Showcase your expertise! Create a portfolio of your best content pieces, especially those that simplify complex information. This will not only impress potential employers but also give them a taste of what you can bring to their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Content Editor - Knowledge Base
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Content Editor role. Highlight your experience in content editing and knowledge management, and show us how your skills align with our needs.
Showcase Your Writing Skills: Since this role is all about creating clear and concise content, include samples of your writing or links to your portfolio. We want to see how you simplify complex information!
Be Detail-Oriented: Pay attention to the details in your application. Spelling and grammar mistakes can be a red flag for us, especially in a role focused on content quality. Proofread before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at Premea
✨Know Your Content Inside Out
Before the interview, dive deep into the types of content you’ll be working with. Familiarise yourself with knowledge base articles, FAQs, and process documentation relevant to the automotive industry. This will not only show your enthusiasm but also your understanding of the role.
✨Showcase Your Collaboration Skills
Since this role involves working closely with various teams, prepare examples of how you've successfully collaborated in the past. Think about specific projects where you gathered information from subject matter experts or worked with operational teams to create user-friendly content.
✨Demonstrate Your Attention to Detail
As a Content Editor, attention to detail is crucial. Bring along samples of your previous work that highlight your editing skills and ability to simplify complex information. Be ready to discuss how you ensure content accuracy and relevance.
✨Be Ready to Discuss Tools and Platforms
Familiarity with knowledge base platforms is key for this role. Brush up on your experience with tools like Zendesk or Confluence, and be prepared to discuss how you've used them to manage content workflows. If you have any experience with HTML or CMS, don’t forget to mention that too!
