Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor service performance and manage resources to boost operational efficiency.
- Company: Join a premium automotive brand known for excellence in customer service.
- Benefits: Enjoy a hybrid work model, competitive pay, and opportunities for growth.
- Why this job: Make a real impact on customer experience while working with modern systems.
- Qualifications: Strong communication skills, Excel proficiency, and WFM platform experience required.
- Other info: Located in Coventry, this role offers a dynamic and supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
A premium automotive brand in the United Kingdom is seeking a Workforce Analyst for their Customer Relationship Centre. This full-time role involves monitoring service performance, managing resources, and producing reports to enhance operational efficiency.
Candidates should possess strong communication skills, Excel proficiency, and experience with WFM platforms like Calabrio.
This contract position is hybrid and located in Coventry, providing an opportunity to support modern workflow management systems while contributing to an optimal customer experience.
Real-Time Workforce Analyst - Hybrid (Calabrio) employer: Premea Limited
Contact Detail:
Premea Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real-Time Workforce Analyst - Hybrid (Calabrio)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to workforce management and customer service. We should also be ready to showcase our Excel skills with real examples from past experiences.
✨Tip Number 3
Show off your passion for the automotive industry! Research the brand and its values, and be ready to discuss how we can contribute to enhancing their customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re genuinely interested in the role.
We think you need these skills to ace Real-Time Workforce Analyst - Hybrid (Calabrio)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with WFM platforms like Calabrio and showcases your Excel skills. We want to see how your background aligns with the role, so don’t be shy about emphasising relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can enhance operational efficiency in our Customer Relationship Centre. Keep it engaging and personal!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Whether it’s through clear language in your CV or a well-structured cover letter, we want to see your ability to convey ideas effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Premea Limited
✨Know Your WFM Tools
Make sure you brush up on your knowledge of workforce management platforms, especially Calabrio. Be ready to discuss how you've used these tools in the past to improve service performance and manage resources effectively.
✨Excel Skills on Display
Since Excel proficiency is key for this role, prepare to showcase your skills. Bring examples of reports or analyses you've created using Excel, and be ready to explain how they contributed to operational efficiency.
✨Communicate Clearly
Strong communication skills are a must-have. Practice articulating your thoughts clearly and concisely, especially when discussing complex data or performance metrics. This will help demonstrate your ability to convey important information to team members.
✨Research the Brand
Familiarise yourself with the automotive brand's values and customer service philosophy. Showing that you understand their commitment to customer experience can set you apart and demonstrate your genuine interest in the role.
