Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor service performance and manage resources to boost operational efficiency.
- Company: Premium automotive brand known for quality and innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and enhance customer experiences with modern workflow management.
- Qualifications: Strong communication skills, Excel proficiency, and experience with WFM platforms like Calabrio.
- Other info: Located in Coventry with a focus on collaboration and efficiency.
The predicted salary is between 36000 - 60000 £ per year.
A premium automotive brand in the United Kingdom is seeking a Workforce Analyst for their Customer Relationship Centre. This full-time role involves monitoring service performance, managing resources, and producing reports to enhance operational efficiency.
Candidates should possess strong communication skills, Excel proficiency, and experience with WFM platforms like Calabrio.
This contract position is hybrid and located in Coventry, providing an opportunity to support modern workflow management systems while contributing to an optimal customer experience.
Real-Time Workforce Analyst - Hybrid (Calabrio) in London employer: Premea Limited
Contact Detail:
Premea Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real-Time Workforce Analyst - Hybrid (Calabrio) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to workforce management and customer service. We can even role-play with a friend to boost our confidence!
✨Tip Number 3
Showcase your Excel skills during the interview. Bring examples of reports you've created or analyses you've done. This will demonstrate our proficiency and make us stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight our experience with WFM platforms like Calabrio.
We think you need these skills to ace Real-Time Workforce Analyst - Hybrid (Calabrio) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with WFM platforms like Calabrio and showcases your Excel skills. We want to see how your background aligns with the role, so don’t be shy about emphasising relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to enhancing operational efficiency in our Customer Relationship Centre. Keep it engaging and personal.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Whether it’s through clear language in your CV or a well-structured cover letter, we want to see your ability to convey ideas effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Premea Limited
✨Know Your Numbers
As a Workforce Analyst, you'll be dealing with data all the time. Brush up on your Excel skills and be ready to discuss how you've used data to improve service performance in the past. Bring examples of reports you've created or insights you've derived from data.
✨Familiarise Yourself with Calabrio
Since experience with WFM platforms like Calabrio is crucial, make sure you understand its features and functionalities. If you’ve used it before, prepare to share specific instances where you leveraged Calabrio to enhance operational efficiency.
✨Communicate Clearly
Strong communication skills are a must for this role. Practice articulating your thoughts clearly and concisely. You might be asked to explain complex data insights, so think about how you can simplify your explanations for different audiences.
✨Show Enthusiasm for Customer Experience
This position is all about enhancing the customer experience. Be prepared to discuss your views on what makes a great customer interaction and how workforce management plays a role in that. Showing genuine interest in improving customer satisfaction will set you apart.
