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- Tasks: Lead process mapping and enhance customer experience across teams.
- Company: Premium automotive brand focused on innovation and collaboration.
- Benefits: Competitive hourly rate, flexible remote work, and potential for contract extension.
- Why this job: Join a dynamic team to shape customer experience in the automotive industry.
- Qualifications: Experience in business analysis, process mapping, and stakeholder engagement.
- Other info: Opportunity to work in a fast-paced environment with career growth potential.
The predicted salary is between 25 - 40 £ per hour.
Our premium brand Automotive client is currently recruiting for the following role:
Purpose of the Role
Support the successful integration of four customer experience (CEX) teams into a unified operating model by delivering robust process mapping to clarify responsibilities and new ways of working and support the effective delivery of work in the new organisation.
Key Responsibilities
- Lead end-to-end process mapping across CEX functions and adjacent teams (e.g., Regions/Markets, other Commercial and Enterprise teams)
- Collaborate with CEX Unity Project leads to build a process inventory and define and document current and future state processes in AIRS (client business process management tool)
- Engage with stakeholders across regions, brands, and functions to gather insights and validate process designs.
- Identify duplication, inefficiencies, and improvement opportunities.
- Clarify responsibilities and accountabilities for tasks, activities, sign-offs and decisions within each process.
- Identify and document hand-offs and interactions between teams across processes.
- Support the development of RACI documents, operating model artefacts, and change impact assessments.
- Contribute to the detailed organisation design and transition planning for CEX Unity.
- Work closely with the Programme Manager, Project Managers, Organisation Design, People Partners, Comms and Change Managers to ensure timely and effective delivery.
Skills & Experience
- Proven experience in business analysis and process mapping (e.g. Visio, Lucidchart).
- Workshop facilitation.
- Strong stakeholder engagement skills, with the ability to navigate complex matrix environments.
- Delivery-focused mindset with experience in transformation programmes.
- Comfortable working in ambiguous and evolving environments.
- Experience in automotive, digital, or customer experience domains is a plus.
Desirable Attributes
- Collaborative and proactive.
- Able to work independently and manage multiple priorities.
- Strong written and verbal communication skills.
- Familiarity with organisation design and change management principles.
This role is on a contract basis and is Inside IR35.
Business Analyst – Customer Experience in London employer: Premea Limited
Contact Detail:
Premea Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst – Customer Experience in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive and customer experience sectors. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions related to business analysis and process mapping. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your process mapping projects and stakeholder engagement experiences. This will give you an edge and demonstrate your delivery-focused mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Business Analyst – Customer Experience in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Analyst role. Highlight your experience in process mapping and stakeholder engagement, as these are key for this position. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that relate to customer experience and transformation programmes, and don’t forget to show your enthusiasm for the automotive industry.
Showcase Your Skills: In your application, be sure to showcase your skills in tools like Visio or Lucidchart. If you’ve facilitated workshops or navigated complex environments, let us know! We love seeing concrete examples of how you've made an impact in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at Premea Limited
✨Know Your Processes
Make sure you brush up on your process mapping skills, especially with tools like Visio or Lucidchart. Be ready to discuss how you've successfully mapped processes in the past and how you can apply that experience to the role.
✨Engage Stakeholders
Prepare examples of how you've engaged with stakeholders in previous roles. Think about how you navigated complex environments and gathered insights to validate process designs. This will show your ability to collaborate effectively.
✨Show Your Delivery Focus
Highlight your experience in transformation programmes and your delivery-focused mindset. Be prepared to discuss specific projects where you identified inefficiencies and implemented improvements, as this aligns perfectly with the job's requirements.
✨Communicate Clearly
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. You might even want to prepare a brief presentation on a relevant topic to showcase your skills during the interview.
