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- Tasks: Bridge customers and engineering to enhance product delivery and user experience.
- Company: Join PREMAZ, a pioneering health tech startup focused on early dementia detection.
- Benefits: Competitive salary, equity options, flexible hybrid working, and travel opportunities.
- Other info: Significant ownership and growth potential in a dynamic startup environment.
- Why this job: Make a real impact in healthcare while shaping the future of cognitive health technology.
- Qualifications: 4-6 years in product management or customer operations, ideally in health tech.
The predicted salary is between 45000 - 63000 £ per year.
Prema Cognition (PREMAZ) is a health technology company developing tools for the early detection and monitoring of cognitive decline and dementia. Founded by medical doctor Julia Cooney and developed in collaboration with the University of Cambridge Memory Lab, PREMAZ aims to shift dementia care from late-stage treatment to earlier detection and prevention.
Our core product is a precision memory assessment, a scalable digital cognitive test designed to detect subtle changes in cognitive function and track them over time. PREMAZ works with a range of partners across healthcare and research, including neurology and GP clinics, longevity clinics, pharmaceutical and biotech research organisations, and care providers such as nursing homes and assisted living facilities. PREMAZ is venture-backed and recently closed its first external funding round to support the next phase of product development and clinical partnerships.
We are looking for a Product & Customer Operations Manager to sit at the centre of the company and act as the bridge between our customers and engineering team. The primary focus of this role is product management and delivery coordination, ensuring that customer insights are translated into product improvements and that the engineering team remains aligned. You will help prioritise feature development, coordinate product delivery, and support the ongoing evolution of the PREMAZ platform.
A secondary part of the role involves working with customers using the platform, helping gather feedback, troubleshoot issues when needed, and ensure successful deployments. The role would suit someone currently working in product, product operations, or customer success who is ready to step into a role with more significant ownership and direct impact on the product. You will work closely with the founding team and engineering team to help shape how PREMAZ develops as we scale.
- Product Management
- Work closely with the engineering team to track feature development and delivery
- Help run sprint planning and ensure development priorities remain aligned with customer needs
- Coordinate feature testing and product releases
- Customer Operations
- Support onboarding of new clinics and research partners
4-6 years of experience in product management, product operations, or customer operations, ideally in digital health or healthcare technology, preferably within a startup or high-growth company.
- Comfortable interacting directly with customers and supporting product adoption
- Experience working with product management tools such as Jira, Linear, Notion, or similar
- Basic technical literacy (APIs, data structures, or coding experience)
Experience working in healthtech, digital health, or clinical software. Familiarity with agile product development. Technical proficiency, including coding experience or the ability to work directly with APIs, data structures, and software systems.
Work on one of the most important challenges in healthcare: early detection of dementia. Join an early-stage startup where your work will directly shape the product and customer experience. Gain exposure to product development, clinical research, and digital health innovation. Significant ownership and responsibility early in your career, with the opportunity to grow into a CPO role as the company scales.
Compensation & Benefits:
- Salary: £45,000 + equity (0.25–0.75% depending on experience)
- Flexible hybrid working, with approximately two days per week in person at our office in Chiswick, West London
- Opportunity to travel across the UK and to the US to support clinic deployments and customer relationships
Product & Customer Operations Manager employer: Prema Cognition
Contact Detail:
Prema Cognition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product & Customer Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the health tech space, especially those connected to PREMAZ. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by understanding PREMAZ's mission and products. Familiarise yourself with their precision memory assessment tool and think about how your experience can contribute to their goals. Show them you’re not just another candidate!
✨Tip Number 3
Don’t shy away from showcasing your technical skills! If you’ve got experience with APIs or product management tools, make sure to highlight that during conversations. It’s all about showing how you can bridge the gap between customers and the engineering team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the PREMAZ journey.
We think you need these skills to ace Product & Customer Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Product & Customer Operations Manager. Highlight your experience in product management and customer operations, especially in health tech. We want to see how your skills align with our mission at PREMAZ!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about early detection of cognitive decline and how you can bridge the gap between our customers and engineering team. Keep it engaging and personal!
Showcase Relevant Experience: When detailing your experience, focus on specific projects or roles where you've made an impact in product management or customer success. We love seeing concrete examples of how you've prioritised features or improved customer experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Prema Cognition
✨Know Your Product Inside Out
Before the interview, make sure you understand PREMAZ's core product and its significance in early dementia detection. Familiarise yourself with how the precision memory assessment works and be ready to discuss how customer insights can drive product improvements.
✨Showcase Your Customer-Centric Approach
As a Product & Customer Operations Manager, your ability to bridge the gap between customers and the engineering team is crucial. Prepare examples of how you've successfully gathered customer feedback in the past and translated it into actionable product changes.
✨Demonstrate Technical Literacy
Brush up on your technical skills, especially if you have experience with APIs or coding. Be prepared to discuss how your technical knowledge can help you communicate effectively with the engineering team and support product development.
✨Emphasise Agile Experience
Since the role involves working within an agile framework, highlight any experience you have with sprint planning and feature testing. Discuss how you've previously ensured that development priorities align with customer needs, showcasing your ability to adapt in a fast-paced environment.