Product & Customer Operations Manager in London

About the Company:

Prema Cognition (PREMAZ) is a health technology company developing tools for the early detection and monitoring of cognitive decline and dementia. Founded by medical doctor Julia Cooney and developed in collaboration with the University of Cambridge Memory Lab, PREMAZ aims to shift dementia care from late-stage treatment to earlier detection and prevention. Our core product is a precision memory assessment, a scalable digital cognitive test designed to detect subtle changes in cognitive function and track them over time. PREMAZ works with a range of partners across healthcare and research, including neurology and GP clinics, longevity clinics, pharmaceutical and biotech research organisations, and care providers such as nursing homes and assisted living facilities. PREMAZ is venture-backed and recently closed its first external funding round to support the next phase of product development and clinical partnerships.

The Role

We are looking for a Product & Customer Operations Manager to sit at the centre of the company and act as the bridge between our customers and engineering team. The primary focus of this role is product management and delivery coordination, ensuring that customer insights are translated into product improvements and that the engineering team remains aligned. You will help prioritise feature development, coordinate product delivery, and support the ongoing evolution of the PREMAZ platform. A secondary part of the role involves working with customers using the platform, helping gather feedback, troubleshoot issues when needed, and ensure successful deployments. These interactions will play an important role in informing product decisions and identifying opportunities for improvement. This is a high-ownership role in an early-stage startup, where you will have significant influence over how the product evolves. The role would suit someone currently working in product, product operations, or customer success who is ready to step into a role with more significant ownership and direct impact on the product. You will work closely with the founding team and engineering team to help shape how PREMAZ develops as we scale.

Key Responsibilities

• Product Management
  • Translate customer feedback into product requirements and feature requests
  • Maintain and prioritise the product backlog
  • Work with the founders and engineering team to define the product roadmap
  • Write clear product specifications and user stories for new features
• Engineering Coordination
  • Work closely with the engineering team to track feature development and delivery
  • Help run sprint planning and ensure development priorities remain aligned with customer needs
  • Coordinate feature testing and product releases
• Customer Operations
  • Act as the primary point of contact for product-related questions from customers and partners
  • Support onboarding of new clinics and research partners
  • Troubleshoot product issues and coordinate with the engineering team to resolve them
  • Gather structured customer feedback and identify common requests or pain points.

Your Background:

• 4-6 years of experience in product management, product operations, or customer operations, ideally in digital health or healthcare technology, preferably within a startup or high-growth company.
• Strong organisational and prioritisation skills, comfortable managing senior team members
• Ability to communicate effectively with both technical teams and non-technical users
• Comfortable interacting directly with customers and supporting product adoption
• Experience working with product management tools such as Jira, Linear, Notion, or similar.
• Basic technical literacy (APIs, data structures, or coding experience)

Nice to Have

• Experience working in healthtech, digital health, or clinical software
• Familiarity with agile product development
• Experience working with B2B SaaS products
• Technical proficiency, including coding experience or the ability to work directly with APIs, data structures, and software systems
• Background or interest in neuroscience, cognitive health, or healthcare innovation

Why Join PREMAZ

• Work on one of the most important challenges in healthcare: early detection of dementia
• Collaborate with leading researchers from the University of Cambridge
• Join an early-stage startup where your work will directly shape the product and customer experience
• Gain exposure to product development, clinical research, and digital health innovation
• Significant ownership and responsibility early in your career, with the opportunity to grow into a CPO role as the company scales

Compensation & Benefits:

• Salary: £45,000 + equity (0.25–0.75% depending on experience)
• Flexible hybrid working, with approximately two days per week in person at our office in Chiswick, West London
• Opportunity to travel across the UK and to the US to support clinic deployments and customer relationships