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- Tasks: Ensure smooth hotel operations during night shifts and provide excellent guest service.
- Company: Join PREM Group, a leader in European hospitality with a focus on innovation and sustainability.
- Benefits: Enjoy competitive salary, flexible hours, staff discounts, and career progression opportunities.
- Why this job: Be part of a vibrant team in a unique four-star hotel environment.
- Qualifications: Customer service skills and experience in hospitality are preferred.
- Other info: Shared accommodation available and a supportive work culture focused on growth.
The predicted salary is between 24000 - 36000 £ per year.
The Hotel
The Leopold Hotel is a unique four-star Sheffield hotel. Centrally located on Leopold Square amongst an array of upmarket bars and eateries, our historic property offers a quirky yet luxurious place to meet and sleep. Each of the hotel\’s 89 en-suite bedrooms is uniquely furnished, offering every modern amenity for the discerning visitor.
The Role
The Night Porter will ensure that the hotel operates smoothly and safely during the night shift and promote a positive image of the hotel to all guests and colleagues by maintaining high standards at all times. You will welcome late arrivals and deal with customer requests and queries and take responsibility for security and health & safety of all guest and colleagues.
The role offers a 40 hour contract over 4 days with 10.30pm-9.00am shifts.
Interviews will commence week beginning 14th September 2025.
About The Role
Whats involved in the role:
The ideal candidate will have excellent customer service skills and experience in a hotel/serviced apartment environment. They will be reliable, organised, have excellent customer care, be a good team player and have a natural flair and enthusiasm for dealing with and communicating with people.
Some duties will include;
- Warmly welcoming our guests.
- Guest check in, check out and guest queries.
- Guest service including bar and food service during the night.
- General security and health and safety responsibilities.
A person who may be suited to this role will have:
– Previous Hotel reception experience using computerised reservation system desirable.
– Knowledge and experience of health and safety procedures.
– Bar and / or food service experience advantageous.
Required Criteria
Skills Needed
About The Company
Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company\’s success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.
Company Culture
PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.
Company Benefits
PREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work-life balance, with flexible working arrangements where possible. PREM Group\’s supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company\’s continued success.
Just some of the benefits of working with us:
- Great Place to Work Accredited
- Awarded \’Best Employer\’ at the Failte Ireland Employer Excellence Awards 2023 & 2024
- Awarded \’Best Workplace in Ireland 2024\’
- Awarded \’Best Workplace for Women in Ireland 2024\’
- Awarded \’Best Workplace for Health & Wellbeing 2024\’
- Awarded \’Outstanding Employer\’ by Failte Ireland
- Shared accommodation available if required
- Excellent working environment
- Learning & development opportunities
- Career progression opportunities
- Competitive salary
- Staff uniform
- Employee discount rates as well as friends and family rates
- Breakfast, lunch and dinner options provided
- Newly refurbished staff canteen
- Annual housekeeping awards including overall employee of the year and quarter year
- Summer and Christmas party
- Flexible working hours
- Excellent hotel staff rates across Ireland, UK & Continental Europe
- Employee assistance programme
- Discounted health Insurance
- Free car parking
Health insurance, Flexible schedule, Employee discounts, Competitive salary, Long service recognition, Culture of recognition, On the job learning, Progression opportunities, Long service awards, Staff celebration events
Salary
Not disclosed
Night Porter Full time employer: PREM Group
Contact Detail:
PREM Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter Full time
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Porter role.
✨Tip Number 2
Be ready for the interview! Research The Leopold Hotel and its values. Prepare to discuss how your customer service skills and experience align with their commitment to delivering superior guest experiences.
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm for the role shine through. Remember, they’re looking for someone who can create a warm and welcoming atmosphere for guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and the company culture right there.
We think you need these skills to ace Night Porter Full time
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to tailor your application to the Night Porter role. Highlight any relevant experience in hospitality, customer service, or health and safety. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you're a great fit!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PREM Group
✨Know the Hotel Inside Out
Before your interview, take some time to research The Leopold Hotel. Familiarise yourself with its unique features, services, and the overall atmosphere. This will not only help you answer questions more confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Night Porter, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlighting your ability to handle late arrivals and resolve queries will demonstrate that you're the right fit for the job.
✨Understand Health & Safety Protocols
Since the role involves security and health & safety responsibilities, brush up on relevant procedures. Be ready to discuss how you would ensure guest safety during your shift. This shows that you take the role seriously and are prepared for the responsibilities it entails.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle specific situations, like a guest complaint or a late-night emergency. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.