At a Glance
- Tasks: Lead the Westman Atelier counter at Selfridges, driving sales and delivering exceptional customer service.
- Company: Join a leading beauty brand passionate about clean and sustainable products.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth in a vibrant environment.
- Other info: Dynamic role with opportunities for creativity and collaboration in a fast-paced setting.
- Why this job: Be a beauty ambassador and make a real impact in an exciting new counter space.
- Qualifications: 2-4 years in beauty sales; passion for skincare and makeup is essential.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an exceptional Counter Manager to lead our Westman Atelier business at Selfridges. Provide excellent product knowledge, sales, and customer service skills to meet and exceed the brand’s service and sales goals. Have an entrepreneurial, flexible spirit, a passion for clean and sustainable beauty, and serve as a true ambassador for Westman Atelier with both customers and store management. This is an exciting opportunity to lead our presence at Selfridges as we invest in a newly enhanced counter location later this Summer, featuring increased space, improved visibility, and a stronger in-store position designed to support continued brand growth and an elevated client experience.
Responsibilities
- Achieve required retail sales targets as communicated by the line manager.
- Closely monitor business and analyze results to recognize areas of opportunity and growth.
- Demonstrate excellent product knowledge and the ability to communicate this to the customer.
- Use your exceptional people and conversational skills to stop and engage customers and introduce them to Westman Atelier.
- Link sell to help grow Items Per Transaction and Average Basket Value.
- Keep up to date with competitor activities and missed opportunities, communicating these to the line manager and proactively create strategies, in collaboration with the line manager, to create a continuous growth of the brand.
- Drive animation and events on counter.
- Deliver excellence in execution of the Westman Atelier service standards.
Product & Artistry
- Showcase excellent makeup skills, fitting with the unique Westman Atelier product application.
- Showcase excellent product knowledge.
- Ensure all educational information is used and initiatives are correctly implemented and followed up.
- Attend and actively participate in training meetings, virtual or at-counter, as provided by the Sales and Education Team.
- Actively participate in and complete online learning.
Grooming & Procedures
- Present oneself within the standard of personal grooming guidelines as specified by Westman Atelier.
- Maintain high standards of timekeeping on the counter.
- Adhering to the Westman Atelier standards, Policies and Procedures.
- Ensure the counter maintains excellent VM standards and is regularly cleaned and restocked.
Communication
- Communicate regularly and effectively with in-store staff and persons keeping them informed as well as being updated on all actions/events.
- Build a close relationship and work partnership with the in-store category managers and provide trends, insights and critical business information.
- Work effectively with store personnel, store management and corporate sales and education teams.
- Oversee and record regular stock overviews and OOS, to ensure best sellers are regularly replenished.
- Recording and reporting all OOS to the manager and help follow up to ensure timely and regular replenishments are made.
- Ensure the following is regularly communicated to the line manager: weekly sales reports, monthly sales reports and overview, store updates and events, regular feedback on the overall store performance and in-store environment.
Requirements
- 2-4 years of beauty/skin care sales experience; degree or certification in similar capacity, a plus.
- Demonstrated success handling customer matters in a fast-paced environment.
- A high level of ownership, accountability and initiative.
- Exceptional organizational skills and attention to detail.
- Ability to work a flexible schedule based on business needs.
Counter Manager - Selfridges | London (Counter Expansion Upcoming) employer: Preludegrowth
Westman Atelier is an outstanding employer, offering a vibrant work culture that champions clean and sustainable beauty. As a Counter Manager at Selfridges, you will benefit from a newly enhanced counter space designed to elevate the client experience, alongside opportunities for personal and professional growth within a supportive team environment. With a focus on excellence in service and product knowledge, you'll thrive in a role that not only meets sales goals but also fosters your passion for beauty and customer engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Manager - Selfridges | London (Counter Expansion Upcoming)
✨Tip Number 1
Get to know the brand inside out! Dive deep into Westman Atelier's products and values. When you chat with customers, your passion and knowledge will shine through, making it easier to connect and sell.
✨Tip Number 2
Practice your people skills! Engage with friends or family as if they were customers. The more comfortable you are in conversations, the better you'll be at stopping and engaging customers at the counter.
✨Tip Number 3
Stay on top of trends! Keep an eye on what competitors are doing and think about how you can bring fresh ideas to the table. This proactive approach will impress your line manager and show your commitment to growth.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Counter Manager - Selfridges | London (Counter Expansion Upcoming)
Some tips for your application 🫡
Show Your Passion for Beauty:When writing your application, let your love for clean and sustainable beauty shine through. We want to see how your passion aligns with Westman Atelier's values, so share any relevant experiences or insights that showcase your enthusiasm!
Highlight Your Sales Skills:Make sure to emphasise your sales experience and achievements in your application. We’re looking for someone who can meet and exceed targets, so include specific examples of how you've done this in the past. Numbers speak volumes!
Demonstrate Your People Skills:As a Counter Manager, you'll be engaging with customers daily. Use your application to show off your exceptional communication skills. Share stories about how you've built relationships with customers or resolved issues effectively – we love a good customer service tale!
Keep It Professional Yet Personal:While we want to see your personality, remember to maintain a professional tone in your application. Tailor your CV and cover letter to reflect the job description, and don’t forget to apply through our website for the best chance of success!
How to prepare for a job interview at Preludegrowth
✨Know Your Products Inside Out
Make sure you have a solid understanding of Westman Atelier's product range. Familiarise yourself with the ingredients, benefits, and application techniques. This will not only help you answer questions confidently but also demonstrate your passion for clean and sustainable beauty.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you've met or exceeded targets. Think of specific examples where you used your people skills to engage customers and drive sales. This will show that you can contribute to achieving the brand’s service and sales goals.
✨Be Ready to Discuss Competitors
Research competitors in the beauty industry and be prepared to discuss their strengths and weaknesses. This shows that you’re proactive and can identify opportunities for growth. Share any ideas you have for how Westman Atelier can stand out in the market.
✨Demonstrate Your Team Spirit
Since communication and collaboration are key in this role, think of examples where you've successfully worked with a team. Highlight your ability to build relationships with store staff and management, as well as how you’ve contributed to a positive work environment.
