Coordinator, Sales Operations- EU & UK

Our Story Launched in 2015, Sol de Janeiro is a globally recognized, award-winning beauty brand, drawing inspiration from Brazil’s beauty rituals, warmth, and spirit. Sol de Janeiro delivers a sensory experience beloved by multi-generational consumers worldwide, with clinically proven results, transformative textures, and transportive fragrances. Headquartered in New York and launched as a digitally native brand, we have expanded globally with teams in Paris, London, and Germany. Our commitment to excellence has earned high-profile honors, including being named one of TIME 2024 Most Influential Companies, Fast Company’s 2024 World’s Most Innovative Companies, and WWD Beauty Inc’s Power Brands of 2024, underscoring its leadership in the beauty industry and outstanding workplace.

What You’ll Do We are looking for someone who loves operations, gets excited about problem solving with various cross functional teams, and is passionate about building strong and lasting relationships. The position will report to the Assistant Manager of Sales Operations, EU & UK and he/she will partner with various stakeholders to support our UK and EU growth.

What You’ll Be Working On:

• Receive, enter, and process all domestic and international customer PO’s daily, ensuring customer orders translate seamlessly into our ERP system.
• Responsible for accurately inputting POs to the ERP system to ensure the validity of all sales reporting.
• Work with internal teams to place, track, and confirm delivery for their respective team needs (marketing and PR initiatives, sampling, etc.).
• Work closely with commercial and demand teams to ensure customers are allocated the correct SKUs and quantity on all types of orders.
• Meet the key performance indicators (KPIs) established by the manager at the beginning of each month (e.g., place orders within 24 hours, % number of orders per month dependent on business needs, meeting project deadlines).
• Attending the office at least two to three days per week for collaboration purposes.
• Assist with the gradual rollout of EDI order processing by helping coordinate testing with retail partners and internal teams.
• Monitor both manual and EDI order processes, helping identify and elevate transmission errors or inconsistencies to line manager.
• Document all processes into easy to understand step by step SOP (Standard Operating Procedure).
• Begin familiarisation with SAP processes and language in preparation for go‑live in the coming year.
• Communicate effectively with Retail Partners and Third‑Party Vendors regarding all open orders; both manual and EDI based.

Must Haves:

• Proficient in Microsoft Office tools: Excel, Word, Outlook and PowerPoint.
• Bachelor’s degree in Business, Supply Chain or related fields.
• 2‑3 years of relevant workplace experience.
• Must be a proactive team player with strong analytical and solid written and verbal communication skills.
• Ability and willingness to solve problems and adjust to a fast‑paced environment.
• High attention to detail in order to process multiple sales orders accurately with initiative to flag when errors found.
• A strong business sense and experience operating in small to medium‑sized business environment.
• The ability to operate effectively and efficiently on a somewhat independent level.
• Beauty industry experience is a plus, but not required. However, a passion for beauty products and for Sol de Janeiro is a must.
• Experience with ERP systems required; familiarity with or willingness to learn SAP is highly desirable as the company transitions systems.
• Exposure to or interest in EDI platforms and workflows; experience with EDI is a plus but not required.
• Comfortable working in an environment undergoing systems and process change.
• Desire to join a fun and fast‑growing company, with real opportunities for career development.

Why Sol de Janeiro?

• Competitive salary and bonus program for full‑time team members.
• Flexible hybrid work environment with opportunities for collaboration and growth.
• Inclusive culture that values diverse perspectives and celebrates individuality.
• The chance to be part of a fast‑growing, award‑winning global beauty brand.

Sol de Janeiro is committed to diversity and inclusion in the workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People Experience Team at careers@soldejaneiro.com.