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For Companies At a Glance
- Tasks: Lead and optimise service delivery operations while ensuring client satisfaction.
- Company: Join a growing business in the Home Counties focused on exceptional service delivery.
- Benefits: Enjoy 25 days holiday, hybrid working, and personal development opportunities.
- Why this job: Be part of a dynamic team driving company growth through outstanding client service.
- Qualifications: Experience in senior delivery leadership within ERP/CRM consultancy is essential.
- Other info: Your application will be processed by a third-party recruiter.
The predicted salary is between 72000 - 84000 £ per year.
A growing business based in the Home Counties is looking to recruit a Service Delivery Director to lead and optimise all service delivery operations. This includes managing project delivery, optimising resource utilisation, maintaining quality standards, and ensuring exceptional client satisfaction.
Along with a salary of up to £100,000 per annum, you will receive a fantastic range of benefits including 25 days holiday, plus bank holidays & a day off for your birthday, 4% employer pension contribution, DIS benefit, critical illness cover, an employee assistance programme, access to mental health first aiders, personal development opportunities and hybrid working.
What Youll Be Doing
You will play a crucial role in the development of a model that aligns with their ambitious growth plans, capabilities, and commercial objectives.
Key Responsibilities
- Align delivery goals with broader organisational objectives, helping drive company growth through outstanding client service.
- Collaborate with executive leadership to influence product roadmap based on customer needs.
- Establish and monitor key performance indicators (KPIs) for teams, focusing on quality, project timelines, client satisfaction, and operational efficiency.
- Build and maintain strong relationships with clients to understand their needs and ensure satisfaction.
- Lead and manage cross-functional service delivery teams including project managers, consultants, and developers, providing guidance and support whilst fostering a collaborative and high-performance culture.
- Be the main point of contact to advise and provide feedback and direction to the departmental managers within the team.
- Develop and manage departmental budgets, forecasts, and P&L accountability.
- Maintain effective communication within the team, internal departments and external stakeholders.
- Continuously seek ways to improve processes by staying updated with industry trends and best practices to implement innovative solutions.
- Proactively manage client expectations by keeping them informed of risks, service levels, and system performance issues.
What were looking for in a Service Delivery Director:
The ideal candidate will be working for a software partner/SaaS provider and be experienced in managing Development, consulting, and project teams.
Skills & Experience
- Proven experience in a senior delivery leadership role within an ERP/CRM consultancy.
- Strong background in project delivery methodologies (Agile, Waterfall, hybrid).
- Experience with resource management, project financials, and professional services automation tools.
- Commercially focused, with direct experience managing P&L and driving profitability.
To apply for this role as Service Delivery Director, please click apply online and upload an updated copy of your CV.
Service Delivery Director employer: Preferred Title
Contact Detail:
Preferred Title Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Director
✨Tip Number 1
Network with professionals in the software and SaaS industry. Attend relevant events or webinars where you can meet potential colleagues or clients, as personal connections can often lead to job opportunities.
✨Tip Number 2
Familiarise yourself with the latest project delivery methodologies, especially Agile and Waterfall. Being able to discuss these frameworks confidently during interviews will demonstrate your expertise and alignment with the company's needs.
✨Tip Number 3
Research the company’s current projects and client base. Understanding their specific challenges and successes will allow you to tailor your discussions and show how your experience can directly benefit their operations.
✨Tip Number 4
Prepare examples of how you've successfully managed cross-functional teams and improved service delivery in previous roles. Concrete examples will help illustrate your leadership style and effectiveness in driving client satisfaction.
We think you need these skills to ace Service Delivery Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery, project management, and leadership roles. Use specific examples that demonstrate your ability to optimise operations and enhance client satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your understanding of the role and how your skills align with the company's goals. Mention your experience with ERP/CRM consultancy and your approach to managing cross-functional teams.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements that showcase your success in previous roles. For example, mention any KPIs you improved or projects you delivered on time and within budget.
Showcase Industry Knowledge: Demonstrate your awareness of industry trends and best practices in service delivery. This could be through mentioning relevant certifications, training, or recent projects that reflect your commitment to continuous improvement.
How to prepare for a job interview at Preferred Title
✨Understand the Company’s Vision
Before your interview, take some time to research the company's growth plans and objectives. Understanding their vision will help you align your answers with their goals, showcasing how your experience can contribute to their success.
✨Demonstrate Leadership Skills
As a Service Delivery Director, you'll need to lead cross-functional teams. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past, particularly in high-pressure situations.
✨Showcase Your Project Management Expertise
Highlight your experience with different project delivery methodologies like Agile and Waterfall. Be ready to discuss specific projects where you optimised resource utilisation and maintained quality standards, as this is crucial for the role.
✨Prepare for Client Relationship Questions
Since maintaining strong client relationships is key, think of examples where you've successfully managed client expectations and satisfaction. Be ready to explain how you would approach building and nurturing these relationships in your new role.
