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- Tasks: Provide 1st line IT support and troubleshoot a variety of tech issues.
- Company: Dynamic Huddersfield company with a supportive team culture.
- Benefits: Earn £26,000, enjoy 25 days leave, and hybrid work options.
- Why this job: Gain hands-on experience and exposure to diverse IT systems.
- Qualifications: Previous IT support experience and strong customer service skills.
- Other info: Opportunity for certifications and career growth in a visible role.
The predicted salary is between 15600 - 21600 £ per year.
A Huddersfield company are seeking an IT Service Desk Technician who enjoys variety, visibility and hands-on work to join their team. You will support senior leaders and wider staff while gaining exposure across the full IT estate, from day-to-day troubleshooting to specialist software and infrastructure. This is an excellent opportunity to build capability, earn certifications and develop in a highly supportive environment.
Responsibilities
- Provide 1st line support with a focus on first-time fix rate.
- Handle phone, email and in-person support requests.
- Create and manage work orders through a ticketing system.
- Perform 1st and some 2nd line fixes before escalating when needed.
- Monitor tickets to ensure completion within SLA.
- Follow up with staff to confirm satisfaction.
- Gain familiarity with local and national systems to improve escalation.
- Support occasional overtime / weekend project work.
You Will Gain Exposure To
- Windows 10/11 Enterprise
- Office 365
- PC/laptop hardware
- Printers & mobile devices
- Windows Server 2016-2025
- Microsoft Exchange
- Active Directory
- TCP/IP networking
- Adobe products
- Autodesk tools (AutoCAD, Revit)
- Document Management Systems
- Network print environments
Requirements
- Previous experience in an IT support role.
- Strong customer service and communication skills.
- A passion for troubleshooting and variety in your work.
- Ability to work with both technical and non-technical users, including VIPs.
- Experience across hardware, O365, and Windows environments.
- Willingness to learn, upskill and take on new challenges.
- A full driving licence (hire car provided where needed) due to the nature of the role.
Details
This is a full-time role working 37.5 hours per week, Monday to Friday, hybrid (1 day from home). In return you will receive a salary of £26,000 plus benefits + 25 days annual leave. You will have high visibility across the organisation with broad technical exposure – you’ll see everything.
Application
If you want to join a successful business and develop your career further as IT Service Desk Technician, click apply now.
IT Service Desk Technician in Huddersfield employer: Preferred Title
Contact Detail:
Preferred Title Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Technician in Huddersfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on showcasing your troubleshooting skills and customer service experience.
✨Tip Number 3
Tailor your approach! When you find a role that excites you, make sure to highlight relevant experiences in your conversations. Show how your background aligns with the IT Service Desk Technician role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Service Desk Technician in Huddersfield
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for troubleshooting and variety in your work. Share specific examples from your previous roles that highlight your problem-solving skills and how you enjoy helping others.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to match the job description. Highlight relevant experience with Windows environments, O365, and customer service skills to catch our eye!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and bullet points where possible to make it easy for us to read and understand your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Preferred Title
✨Know Your Tech
Brush up on your knowledge of Windows 10/11, Office 365, and the hardware you'll be working with. Be ready to discuss your experience with troubleshooting these systems, as well as any specific software mentioned in the job description.
✨Customer Service is Key
Since this role involves a lot of interaction with staff, practice your communication skills. Think of examples where you've successfully resolved issues for non-technical users, especially VIPs, and be prepared to share those stories.
✨Familiarise Yourself with the Ticketing System
Understand how ticketing systems work, as you'll need to create and manage work orders. If you have experience with any specific systems, mention that during the interview to show you're already ahead of the game.
✨Show Your Willingness to Learn
This role offers opportunities for growth and certification, so express your enthusiasm for learning new skills. Share any relevant courses or certifications you've pursued, and highlight your passion for IT and troubleshooting.
