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- Tasks: Monitor and ensure compliance of the Electronic Call Monitoring system for care visits.
- Company: A prestigious domiciliary care business rapidly growing in Hertfordshire.
- Benefits: Full-time permanent role with opportunities for career growth and development.
- Other info: Join a supportive team in a dynamic environment focused on safeguarding and quality assurance.
- Why this job: Make a real difference in the lives of service users while ensuring quality care delivery.
- Qualifications: Experience in administration and adult social care, with strong attention to detail.
The predicted salary is between 36000 - 60000 £ per year.
A prestigious domiciliary care business is looking for an ECM Administrator (Electronic Call Monitoring) to cover the Hertfordshire area on a full-time/permanent basis. They provide domiciliary care on a large scale, and they are growing rapidly as a business and service provider.
Job Purpose
The ECM Administrator will be responsible for the day-to-day monitoring, accuracy, and compliance of the Electronic Call Monitoring (ECM) system. The role ensures that care visits are delivered as commissioned, accurately recorded, and aligned with safeguarding, payroll, and Local Authority requirements. The post holder plays a key role in supporting service delivery, quality assurance, safeguarding oversight, and accurate payment of care staff.
Key Responsibilities
- ECM Monitoring & Compliance
- Monitor the system daily to ensure all care visits are logged accurately and in line with commissioned care hours.
- Identify and investigate missed, late, or incomplete calls and escalate in accordance with our safeguarding and escalation procedures.
- Liaise with care staff and coordinators to resolve ECM discrepancies and reinforce correct ECM usage.
- Ensure compliance with Local Authority commissioning and contractual obligations.
- Safeguarding & Service Oversight
- Identify trends or anomalies in care delivery that may indicate safeguarding concerns or risks to service users.
- Escalate safeguarding concerns promptly to the Registered Manager/Operations Director.
- Maintain accurate records to support safeguarding enquiries, audits, and investigations.
- Support Field Care Supervisors and management in monitoring continuity and quality of care.
- Payroll & Data Accuracy
- Work closely with the payroll and finance team to ensure data aligns with timesheets and payroll submissions.
- Validate delivered care hours to support accurate and timely payment to care staff.
- Investigate and resolve discrepancies between rotas, data, and payroll records.
- Communication & Coordination
- Act as a key point of contact within the Hemel office for queries.
- Liaise with Care Coordinators, Field Care Supervisors, and management to support effective rota planning.
- Respond to Local Authority requests for data and compliance information.
- Reporting & Administration
- Produce regular ECM and compliance reports for internal management and external stakeholders.
- Maintain accurate records in line with GDPR and our data protection policies.
- Support CQC inspections and Local Authority audits by providing ECM evidence and reports.
Skills & Experience
- Solid experience within administration.
- Experience working in adult social care (domiciliary care preferred).
- Experience using Electronic Call Monitoring systems.
- Strong attention to detail and data accuracy.
- Good understanding of safeguarding in adult social care.
- Ability to manage competing priorities in a busy office environment.
- Good IT and communication skills.
To apply for this role as ECM Administrator, please click apply online and upload an updated copy of your CV.
ECM Administrator employer: Preferred Title
Contact Detail:
Preferred Title Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ECM Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the domiciliary care sector, especially those who work with ECM systems. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of safeguarding and compliance in adult social care. We want you to show off your expertise and how it aligns with the role of an ECM Administrator.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind and shows your enthusiasm for the role. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website for the best chance at landing the job. We’re all about making the application process smooth and straightforward, so don’t miss out on that opportunity!
We think you need these skills to ace ECM Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ECM Administrator role. Highlight your experience in administration and any relevant work in adult social care, especially with Electronic Call Monitoring systems. We want to see how your skills match what we're looking for!
Show Off Your Attention to Detail: Since this role requires a strong focus on data accuracy, be sure to showcase examples where you've demonstrated attention to detail. Whether it's through previous jobs or projects, we love seeing how you ensure everything is spot on!
Communicate Clearly: In your application, make sure your communication is clear and concise. Use straightforward language and structure your information logically. This reflects the good communication skills we value at StudySmarter!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it gives you a chance to check out more about our company and what we stand for.
How to prepare for a job interview at Preferred Title
✨Know Your ECM Inside Out
Make sure you understand the Electronic Call Monitoring system thoroughly. Familiarise yourself with how it works, common issues that arise, and the importance of compliance in domiciliary care. This will show your potential employer that you're not just familiar with the role but also passionate about ensuring quality service delivery.
✨Highlight Your Attention to Detail
Since this role requires a strong focus on data accuracy, be prepared to discuss specific examples from your past experience where your attention to detail made a difference. Whether it's resolving discrepancies or maintaining accurate records, showcasing your meticulous nature will set you apart.
✨Demonstrate Your Communication Skills
As an ECM Administrator, you'll need to liaise with various stakeholders. Prepare to share examples of how you've effectively communicated with teams or resolved conflicts in previous roles. This will illustrate your ability to coordinate and support others in a busy environment.
✨Prepare for Safeguarding Questions
Given the importance of safeguarding in adult social care, brush up on relevant policies and procedures. Be ready to discuss how you've identified and escalated safeguarding concerns in the past, as this will demonstrate your commitment to protecting service users and your understanding of the responsibilities involved.