Customer Service Advisor Hebrew Speaking

A well-established British retail brand, known for its high-quality fashion, homeware, and accessories, is looking for a Hebrew-speaking Customer Service Advisor to join the team in Manchester. Along with a salary of £30,026.88 per annum, you will also receive hybrid working (1-day per week from home) and fully structured onsite training.

This role offers an excellent opportunity for candidates looking to grow their career in a multinational company while utilising their language skills in a professional setting. You will be responsible for assisting customers, resolving inquiries, and ensuring a seamless experience. If you thrive in a fast-paced environment and are passionate about delivering outstanding service, this is the perfect opportunity for you.

As Customer Service Advisor, your responsibilities will include:

• Providing a top-tier service via inbound/outbound calls, emails, and live chat
• Assisting with enquiries, including account issues and order tracking
• Building trust and establishing a strong rapport
• Actively listening to understand needs and provide effective solutions
• Solving problems efficiently while ensuring high levels of satisfaction
• Focusing purely on service—no sales targets involved

We’re looking for a Customer Service Advisor with:

• Previous experience in customer service, ideally in a contact centre or customer-facing role
• Fluent in both Hebrew and English (spoken and written)
• Strong communication and problem-solving skills
• A team player with a positive attitude and a passion for helping others
• Strong literacy and numeracy skills
• Comfortable working in a fast-paced environment
• Eligibility to work in the UK. Sponsorship is not available for this role

Shifts Available:

• Monday to Thursday 6am – 2pm & Sunday 7am – 3pm (36 hours per week)
• Monday to Thursday 11am – 7pm & Sunday 10am – 6pm (36 hours per week)
• Training: Monday 24th February 2025 – Friday 7th March 2025 (Monday to Friday, 8am – 4pm, onsite)

If you are a customer-focused professional with fluent Hebrew language skills and the right to work in the UK, we want to hear from you!

To apply for this role as Hebrew-speaking Customer Service Advisor, please click apply online and upload an updated copy of your CV.

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