At a Glance
- Tasks: Support group sales processes and ensure high-quality service delivery to clients and hotels.
- Company: Join a vibrant travel company with a focus on collaboration and innovation.
- Benefits: Enjoy a structured work environment, professional development, and a supportive team culture.
- Other info: Work in a dynamic office environment with opportunities for mentorship and career growth.
- Why this job: Be a key player in driving successful group sales initiatives across international markets.
- Qualifications: Experience in sales administration, strong attention to detail, and excellent communication skills.
The predicted salary is between 35000 - 45000 € per year.
We are seeking an experienced, detail‐oriented, and service‐driven professional to serve as Account Manager, responsible for the proactive execution and coordination of group sales support processes. Operating under the direction of the Vice President, Group Sales – Europe, the Account Manager ensures the efficient, accurate, and high‐quality delivery of services to clients and member hotels, supporting the successful execution of regional and international group sales initiatives.
Under the general supervision of the Vice President, Group Sales – Europe and the Senior Account Manager, Group Sales – Europe, this role works collaboratively with designated members of the Group Sales team, member hotel sales managers, and clients to support regional and international group sales activities.
Key Responsibilities- Provide comprehensive sales support to multi‐segment Sales Directors across international markets, including Italy, India, Germany, Dubai, and South Africa.
- Maintain accurate sales tracking, sales account management and database records through effective use of all PTG sales tools and systems including CRM.
- Assist in monitoring the Group Desk Inbox and provide minimal support to Group Sales Directors in Europe as needed.
- Ensure detailed and professional response to all client/member hotel group sales requests.
- Distribute group leads to member hotels and manage group lead profiles in accordance with established SOPs.
- Timely and thorough communications with clients, sales directors, and with hotel members regarding program information on a daily basis.
- Provide effective organization and communications for hotel members and clients in conjunction with sales managers for all regional sales events and all sales activities.
- Assist with collateral distribution as required.
- Develop thorough knowledge of hotel members, Preferred Travel Group and clients.
- Support the planning, coordination, and execution of events, including participation in client event marketing, logistics, and on‐site support as requested by Sales Directors.
- Responsible for collecting the post‐convention production and pick‐up from member hotels.
- Assist clients/Group Sales Directors with visiting hotel representatives, i.e. set up appointments and sales calls.
- Assist in special projects as assigned.
- Assist in preparing activities report, production report and other applicable reports as needed by Group Sales Directors.
- Provide Sales Director with complete telephone and email support as requested.
- Report for duty punctually, wearing appropriate attire, reflecting a professional and polished image.
- Maintain a high standard of personal appearance and grooming at all times, projecting a positive and motivated attitude.
- Qualifications are typically acquired through completion of a university or college degree and/or relevant experience in the travel or hospitality industry.
- Strong discipline and structure.
- Exceptional attention to detail, and excellent organizational and communication skills.
- Previous sales administration experience within luxury hotels is highly desirable.
- Proficiency in Microsoft Office and Windows‐based applications.
- Additional language proficiency is considered a strong asset.
- Perseverance and resilience, with the ability to prioritize, multitask, and maintain accuracy in a high‐volume, fast‐paced environment.
- Strong people and service orientation, thriving in a highly interactive role that requires collaboration, relationship‐building, and balancing multiple priorities.
- Collaborative and process‐driven approach, working comfortably within established policies.
- Open, clear, and persuasive communication, enabling effective coordination and follow‐through.
- Team‐first mindset, leading by example, sharing knowledge, and providing friendly but consistent follow‐up.
- This role is best suited to someone who thrives in a structured, process driven environment.
- Highly collaborative, service oriented setting that requires close coordination with sales leaders, hotel partners, and clients.
- The ideal candidate will find great satisfaction in supporting sales success behind the scenes.
- Group sales requests, leads, and communications are handled accurately, promptly, and in line with established processes.
- Sales operations run smoothly behind the scenes, with reliable follow‐through and strong collaboration across stakeholders.
This role will be based in our Preferred Travel Group office in London or Munich. With our in‐office philosophy, our associates are expected to be in the office at least three days per week, supporting a healthy balance between in‐person collaboration and flexible remote work.
We take pride in our vibrant and inclusive culture, which thrives on meaningful connection, shared purpose, and cross‐functional teamwork.
Account Manager, Group Desk - Europe in London employer: Preferred Hotel Group
At Preferred Travel Group, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive culture that fosters meaningful connections and teamwork. Our London office provides a dynamic environment where employees can thrive through collaboration, mentorship, and professional development opportunities, all while enjoying the flexibility of a hybrid work model. Join us to be part of a dedicated team that values service excellence and supports your growth in the exciting world of group sales within the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager, Group Desk - Europe in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in group sales or hospitality. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their group sales strategies and be ready to discuss how your skills can contribute to their success. We want you to shine!
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of interaction with clients and team members, being articulate and confident will set you apart. Try mock interviews with friends or use online resources.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Account Manager, Group Desk - Europe in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in sales support and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Attention to Detail:Since this role requires exceptional attention to detail, include examples in your application that demonstrate your organisational skills. Whether it’s managing databases or tracking sales, let us know how you keep everything on point!
Communicate Clearly:Effective communication is key in this position. Use clear and concise language in your written application. We appreciate a professional tone, but don’t be afraid to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Preferred Hotel Group
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Account Manager in group sales. Familiarise yourself with the company’s services, their client base, and the specific markets they operate in, like Italy and Germany. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Organisational Skills
Since this role requires exceptional attention to detail and organisation, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained accuracy under pressure.
✨Communicate Clearly
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely. You might want to prepare a few scenarios where you had to communicate complex information to clients or team members, highlighting your ability to build relationships and collaborate effectively.
✨Dress the Part
First impressions matter! Make sure to dress professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Remember, you want to project a positive and motivated attitude right from the start.
