Account Manager, Group Desk - Europe

We are seeking an experienced, detail-oriented, and service-driven professional to serve as Account Manager, responsible for the proactive execution and coordination of group sales support processes. Operating under the direction of the Vice President, Group Sales – Europe, the Account Manager ensures the efficient, accurate, and high-quality delivery of services to clients and member hotels, supporting the successful execution of regional and international group sales initiatives.

Under the general supervision of the Vice President, Group Sales – Europe and the Senior Account Manager, Group Sales – Europe, this role works collaboratively with designated members of the Group Sales team, member hotel sales managers, and clients to support regional and international group sales activities.

• Provide comprehensive sales support to multi-segment Sales Directors across international markets, including Italy, India, Germany, Dubai, and South Africa.
• Maintain accurate sales tracking, sales account management and database records through effective use of all PTG sales tools and systems including CRM.
• Assist in monitoring the Group Desk Inbox and provide minimal support to Group Sales Directors in Europe as needed.
• Ensure detailed and professional response to all client/member hotel group sales requests.
• Distribute group leads to member hotels and manage group lead profiles in accordance with established SOPs.
• Timely and thorough communications with clients, sales directors, and hotel members regarding program information on a daily basis.
• Provide effective organization and communications for hotel members and clients in conjunction with sales managers for all regional sales events and all sales activities.
• Assist with collateral distribution as required.
• Develop thorough knowledge of hotel members, Preferred Travel Group and clients.
• Support the planning, coordination, and execution of events, including participation in client event marketing, logistics, and on-site support as requested by Sales Directors and/or the Director, Group Sales – Account Management & Training.
• Responsible for collecting the post-convention production and pick-up from member hotels.
• Assist clients/Group Sales Directors with visiting hotel representatives, i.e. set up appointments and sales calls.
• Assist in special projects as assigned.
• Assist in preparing activities report, production report and other applicable reports as needed by Group Sales Directors.
• Provide Sales Director with complete telephone and email support as requested.
• Report for duty punctually, wearing appropriate attire, reflecting a professional and polished image.
• Maintain a high standard of personal appearance and grooming at all times, projecting a positive and motivated attitude.

• Qualifications are typically acquired through completion of a university or college degree and/or relevant experience in the travel or hospitality industry.
• Strong discipline and structure.
• Exceptional attention to detail, and excellent organizational and communication skills.
• Previous sales administration experience within luxury hotels is highly desirable.
• Proficiency in Microsoft Office and Windows-based applications.
• Additional language proficiency is considered a strong asset.

• Perseverance and resilience, with the ability to prioritize, multitask, and maintain accuracy in a high-volume, fast-paced environment while exercising sound judgment when handling sensitive information.
• Strong people and service orientation, thriving in a highly interactive role that requires collaboration, relationship-building, and balancing multiple priorities with a natural tendency to support others.
• Collaborative and process-driven approach, working comfortably within established policies and involving others appropriately in decision-making to build consensus.
• Open, clear, and persuasive communication, enabling effective coordination and follow-through in a support-focused role.
• Team-first mindset, leading by example, sharing knowledge, and providing friendly but consistent follow-up to ensure successful outcomes.

• This role is best suited to someone who thrives in a structured, process driven environment where accuracy, consistency, and clear procedures are essential to supporting complex group sales activity across multiple regions and stakeholders.
• Highly collaborative, service oriented setting that requires close coordination with sales leaders, hotel partners, and clients in support of regional and international business objectives.

• Supporting sales success behind the scenes, ensuring requests, leads, and communications are handled efficiently, professionally, and in line with established standards.
• Being a trusted partner to others, contributing to smooth operations, strong relationships, and successful outcomes through reliable follow-through and attention to detail.

• Group sales requests, leads, and communications are handled accurately, promptly, and in line with established processes, resulting in strong client satisfaction and effective support for Sales Directors and member hotels.
• Sales operations run smoothly behind the scenes, with reliable follow-through, well-maintained systems and records, and strong collaboration across stakeholders contributing to successful regional and international group sales outcomes.

This role will be based in our Preferred Travel Group office in London or Munich. With our in-office philosophy, our associates are expected to be in the office at least three days per week, supporting a healthy balance between in-person collaboration and flexible remote work. We take pride in our vibrant and inclusive culture, which thrives on meaningful connection, shared purpose, and cross-functional teamwork. In-office engagement plays a vital role in fostering spontaneous collaboration, accelerating innovation, and strengthening relationships across teams. It also provides valuable opportunities for mentorship, professional development, and a deeper sense of community. Please note: While the current expectation is a minimum of three days per week in the office, this may evolve over time in alignment with business needs and our continued commitment to culture-building.