Desktop Support Technician in Birmingham

Job Description

Precision Resources, a division of the Trimarc Group, Inc. is currently searching for an experienced Desktop Support Technician to join a Birmingham-based client.

Qualified individuals will be able to:

• Provide advanced support of computer systems and other hardware peripherals.
• Interact with users and provides clear and useful instruction and training.
• Proactively support current needs, maintains awareness of possible future needs and clearly communicates these needs to the client as well as management.
• Provide detailed problem resolutions, logs progress and actively monitors issues assigned to them in the incident tracking system.
• Maintain a solid working knowledge of all the equipment and systems in use at assigned sites.

Position Requirements:

• Minimum of 2 to 4 years of hands-on support experience - in an Enterprise environment.
• Experienced with system image creation and deployment preferred.
• Highly proficient in the operation and functionality of Microsoft Windows Operating Systems and Microsoft Office applications.
• Skilled in advanced technical deductive problem solving and can promptly detect, analyze and resolve computer software and network problems - sometimes with little time or data.
• Ability to manage difficult client situations, responds promptly to client needs and solicits client feedback to improve service.
• Demonstrates professional verbal and written communication skills, able to speak with authority and can provide accurate and detailed written reports and documentation.
• Shows leadership as a team player and is expected and encouraged to participate in a team-oriented environment and mentor less-experienced team members.

Precision Resources, a division of the Trimarc Group Inc., is one of the fastest growing consulting and recruiting firms providing top-tier Information Technology professionals in the southeast.

Our IT Consulting and Recruitment Division is strengthened with our ability to match talented and experienced Information Technology professionals to the unique business needs of our clients. Our team-based approach allows us to combine our experiences in the IT industry to develop effective, customized solutions quickly and efficiently. Since we focus on building long-term relationships, we are always striving to provide higher quality service and produce better results.

We have become a strategic partner for Fortune 500 firms as well as small to medium sized companies because of the ability to quickly develop effective, customized solutions for time-sensitive initiatives for our clients. From contract and consulting, to contract to hire and permanent placement, Precision Resources has a solution to meet your needs.