At a Glance
- Tasks: Deliver top-notch customer service and coordinate logistics for smooth operations.
- Company: Join a friendly, growing business supplying products across the UK and Europe.
- Benefits: Competitive salary, company holidays, pension scheme, and Monday-Friday hours.
- Other info: Full office-based role in LE15 with excellent career growth opportunities.
- Why this job: Enjoy a varied role with a close-knit team and make a real impact.
- Qualifications: Experience in customer service or logistics, strong communication, and organisational skills.
Logistics and Dispatch Office-based Role LE15 Permanent Role - Mon-Fri
Looking for a varied customer service role where no two days are the same? We're looking for a proactive and organised Customer Service & Logistics Coordinator to join a friendly, growing business that supplies products across the UK and Europe. This is a fantastic opportunity for someone with a strong customer service or logistics administration background who enjoys speaking with customers, coordinating deliveries and keeping everything running smoothly behind the scenes.
This is a broad role combining customer service, administration and logistics coordination, making it ideal for someone who enjoys variety and wants to become a key part of a close-knit team. This role is commutable to the LE15 postcode and fully office-based.
The Role:
- Providing first-class customer service via telephone and email.
- Processing customer orders accurately using CRM and ERP systems.
- Preparing customer quotations and following up where required.
- Coordinating daily deliveries and dispatch schedules.
- Liaising with transport providers, warehouses and installation teams.
- Keeping customers updated on deliveries and resolving any issues.
- Obtaining and issuing Proofs of Delivery (PODs).
- Supporting the wider sales and customer service team with administrative tasks.
- Maintaining accurate customer records and documentation.
- Assisting with transport planning and ensuring products are delivered efficiently.
Key Candidate Requirements:
- Previous experience within Customer Service, Sales Administration, Logistics Administration or Dispatch Coordination.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- A high level of attention to detail and accuracy.
- Confidence using Microsoft Office and business systems such as CRM or ERP software.
- Good numerical ability.
- A proactive attitude and willingness to learn the logistics side of the role.
- A full UK driving licence and own transport.
Salary & Package:
- £26,000-£29,000 salary per year depending on experience.
- Company Holidays
- Pension Scheme
- Monday-Friday working hours
Interested? To apply for this Customer Service Coordinator position, here are your two options:
- Call now and let’s talk through your experience. Ask for Emma Gimore on (phone number removed) between 7.30am - 4.30pm.
- Click 'apply now' so I can read your CV and let you know.
Precision People is committed to keeping our candidates informed and offer a guaranteed response within 7 days when applying through the application system.
Customer Service Coordinator employer: Precision People
Precision People is an exceptional employer, offering a supportive work culture that prioritises work-life balance with no weekend commitments. Employees benefit from generous perks such as a company van, 33 days of holiday, and continuous training opportunities, making it an ideal environment for personal and professional growth in the CNC engineering field.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Precision People. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Precision People before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Precision People:Your cover letter is your chance to shine! Tell us why you want to work at Precision People specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Precision People!
How to prepare for a job interview at Precision People
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
