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- Tasks: Deliver exceptional customer service and support across multiple channels.
- Company: Join a growing team in the construction equipment sector.
- Benefits: Earn £13.53 per hour with Monday to Friday shifts.
- Why this job: Make a real difference by helping customers and resolving their queries.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: 6-month fixed term contract with opportunities for growth.
The predicted salary is between 11 - 16 £ per hour.
Customer Service Advisor 6 Month Fixed Term Contract
Construction Equipment / Vehicles Thurrock, RM20 3AL
£13.53 per hour
Day Shifts, Monday-Friday
Are you experienced in delivering exceptional customer service and confident in liaising with customers? If so, read on; this opportunity could be the perfect fit for you.
The Customer Service Advisor will be a key part of a growing team, providing front-line support within the UK Sales and Service Organisation. The successful candidate will assist customers across multiple channels, ensuring exceptional service is consistently delivered.
Key Responsibilities & Tasks:- Handle customer service duties via telephone and email
- Process sales orders, returns, and credits
- Manage order and credit processing
- Handle enquiries related to: Deliveries, Orders, Discounts, Part numbers, Pricing, Product specifications, Complaints
- Liaise with warehouse and transport teams to resolve delivery and stock issues
- Support Sales Team/Account queries
- Customer service experience via telephone and email
- Strong customer focus and excellent service skills
- Team player with the ability to work independently
- Computer literate and experienced using CRM software/ MS Office (Excel, Word, Outlook)
- Calm and professional telephone manner
- Effective communication and interpersonal skills
- Commutable to the Thurrock RM20 postcode on a daily basis
- Competent using multiple systems
- Proactive approach to problem-solving and business operations
Package: £13.53 per hour, Monday-Friday 8:30-5pm (1 hour lunch break), 6 month fixed term contract
Customer Service Advisor (6 months) employer: Precision People
Contact Detail:
Precision People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (6 months)
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, role-play common scenarios with a friend. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it’s a great way to learn more about the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Advisor (6 months)
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering exceptional customer service. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. We love seeing candidates who take the time to align their experiences with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points stand out!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see more about what we do!
How to prepare for a job interview at Precision People
✨Know Your Customer Service Stuff
Brush up on your customer service experience and be ready to share specific examples. Think about times you've handled difficult situations or gone above and beyond for a customer. This will show that you’re not just familiar with the role, but that you truly understand what exceptional service looks like.
✨Familiarise Yourself with the Company
Do a bit of homework on the company and its products. Knowing about their construction equipment and how they operate can give you an edge. It shows you're genuinely interested and helps you tailor your answers to align with their values and needs.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with a friend or family member, focusing on maintaining a calm and professional tone, especially when discussing challenging scenarios.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This could be about team dynamics, the tools they use, or how success is measured in the role. It shows that you’re engaged and thinking about how you can contribute to the team.
