At a Glance
- Tasks: Provide technical support and guidance to customers and engineers in a dynamic environment.
- Company: Join a leading engineering firm in the manufacturing industry.
- Benefits: Earn up to £38k, enjoy bonuses, private healthcare, and a company pension.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Make a real impact by enhancing customer experiences and supporting innovative engineering solutions.
- Qualifications: Experience in mechanical or electrical engineering with strong communication skills.
The predicted salary is between 38000 - 38000 £ per year.
To provide technical support to the Site Service department from the office, acting as the main point of contact for customer enquiries, quotations and technical advice. Working closely with the Site Service Manager, this role will support customers, engineers and the sales team, helping to deliver an excellent customer experience while allowing the Site Service Manager to focus on department leadership and customer site visits.
Main Duties:
- Act as the first point of contact for technical enquiries from customers, sales team and Site Service Engineers.
- Produce accurate quotations for repairs, servicing, installations and refurbishment work.
- Review customer specifications and recommend suitable repair or replacement solutions.
- Provide technical advice and guidance to customers before, during and after service works.
- Support the Site Service Manager with technical assessments and quotation preparation.
- Liaise with Site Service Engineers regarding technical issues arising on customer sites.
- Work closely with the Site Service Coordinator to ensure quotations, parts and documentation are available for planned works.
- Assist with sourcing parts, components and subcontract services where required.
- Review engineering reports and convert remedial works into customer quotations and recommendations.
- Support the preparation of Risk Assessments and Method Statements (RAMS) where required.
- Ensure all quotations and technical documentation meet company engineering standards.
- Build and maintain strong relationships with customers, ensuring a high level of service and communication.
- Work with the Sales Team to identify service opportunities and provide technical support during customer discussions.
- Maintain accurate records within company systems.
- Continuously identify opportunities to improve service delivery and departmental efficiency.
- Assist with training and mentoring less experienced team members where appropriate.
- Undertake any other duties appropriate to the role as directed by the Site Service Manager.
Experience Required:
- Proven engineering experience within a mechanical or electrical environment.
- Strong knowledge of electric motors, gearboxes, pumps and associated equipment.
- Excellent communication and customer service skills.
- Good problem-solving ability and attention to detail.
- Strong organisational and IT skills.
- Commercial awareness and the ability to produce accurate quotations.
The Package:
- Base Salary up to £38k per annum
- Additional leave
- Company pension
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
Site Service Technical Coordinator in Cheddar employer: Precision People
Precision People is an exceptional employer, offering a supportive work culture that prioritises work-life balance with no weekend commitments. Employees benefit from generous perks such as a company van, 33 days of holiday, and continuous training opportunities, making it an ideal environment for personal and professional growth in the CNC engineering field.
StudySmarter Expert Advice🤫
We think this is how you could land Site Service Technical Coordinator in Cheddar
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Site Service Technical Coordinator role you’re after at Precision People.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Precision People a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Precision People.
✨Apply Through Company Websites
When you spot a role like Site Service Technical Coordinator at Precision People, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Site Service Technical Coordinator in Cheddar
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Site Service Technical Coordinator, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Precision People a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Precision People specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Precision People
✨Brush Up on Core Engineering Principles
Before heading into the interview with Precision People, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Precision People want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
