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- Tasks: Support the Renewal Team by managing contract records and preparing quotes.
- Company: Join a dynamic SaaS company focused on delivering exceptional customer experiences.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Fast-paced environment with quarterly team meetings in Reading or London.
- Why this job: Be part of a team that ensures seamless contract renewals and enhances customer satisfaction.
- Qualifications: 3-5 years in Deal Desk or Order Management with strong Excel skills.
The predicted salary is between 35000 - 45000 £ per year.
Overview
The Renewal Coordinator is an operational role supporting the Renewal Team by ensuring the accuracy and completeness of all renewal records, pricing renewals, preparing quotes and aiding in the booking process. This role closes the loop and fills the gaps in all renewal processes from the beginning of the life of a contract and throughout its renewal history, ensuring the renewal flows through to all back‑office systems and provides accurate information for all areas of the business. It gives customers a clear, defined picture of their holdings and delivers a first‑class experience each year.
What you will do
- Ensure contract records are accurate, complete and product configuration is correct
- Align co‑term, expansion and upgrade sales with correct contract records
- Ensure all expirations flow to Salesforce renewals
- Prepare quotes, including complex pricing models, incorporating current processes and policies
- Book closed orders through to order processing
- Manage booking queries, working with Order Management, Fulfilment and Renewal Account Managers to resolve all queried orders
- Conduct contract research – interrogate multiple systems to find completed contracts and work with account managers to provide relevant renewal information
What we are looking for
- Deal Desk, Order Management or Finance experience in a SaaS environment
- 3‑5 years experience
- Strong numeracy skills and proficiency with Microsoft 365, particularly Excel
- Salesforce or similar CRM experience
- Travel required: quarterly team meetings in Reading or London
- Professional demeanor with sound organizational and interpersonal skills
- Uses discretion and maintains firm’s privacy and client confidentiality
- Works well under pressure; able to manage time effectively in an active, fast‑paced environment with shifting priorities and deadlines
AI Skills/Knowledge
Demonstrate proficiency in applying AI tools to accelerate work, improve output quality and eliminate low‑value tasks. Comfortable using generative AI tools such as Microsoft Copilot or ChatGPT, able to evaluate AI‑generated outputs critically, and open to adopting new AI capabilities as they emerge. Use AI tools to research and draft emails utilizing Copilot.
Preferred requirements
Experience in renewals.
Renewal Coordinator employer: Precisely
Contact Detail:
Precisely Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewal Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry, especially those who have experience in renewals. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your Salesforce and Excel skills. We all know that being able to demonstrate your proficiency with these tools can set you apart from the competition. Practice common scenarios you might face as a Renewal Coordinator.
✨Tip Number 3
Showcase your AI skills! If you've used tools like Microsoft Copilot or ChatGPT, be ready to discuss how they’ve helped you streamline processes or improve your work. This is a hot topic, and it’ll show you’re ahead of the curve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Renewal Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Renewal Coordinator role. Highlight your experience in Deal Desk, Order Management, or Finance within a SaaS environment. We want to see how your skills align with what we’re looking for!
Show Off Your Skills: Don’t forget to showcase your strong numeracy skills and proficiency with Microsoft 365, especially Excel. If you’ve got experience with Salesforce or similar CRMs, let us know! We love seeing those skills in action.
Be Professional: Keep your application professional and organised. We appreciate a clear and concise presentation of your experience and skills. Remember, this role requires a professional demeanour, so let that shine through in your writing!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Good luck!
How to prepare for a job interview at Precisely
✨Know Your Numbers
As a Renewal Coordinator, you'll be dealing with pricing renewals and complex models. Brush up on your numeracy skills and be ready to discuss how you've handled similar tasks in the past. Bring examples of how you’ve used Excel to manage data effectively.
✨Familiarise Yourself with Salesforce
Since this role involves ensuring expirations flow to Salesforce renewals, make sure you’re comfortable navigating the platform. If you have experience with other CRMs, be prepared to explain how those skills can transfer to Salesforce.
✨Showcase Your Organisational Skills
This position requires strong organisational abilities. Think of specific instances where you managed multiple priorities under pressure. Be ready to share how you kept everything on track and met deadlines, especially in a fast-paced environment.
✨Embrace AI Tools
With the emphasis on using AI tools like Microsoft Copilot, demonstrate your familiarity with these technologies. Share examples of how you’ve used AI to enhance your work processes or improve output quality, showing that you're open to adopting new capabilities.