At a Glance
- Tasks: Support the Renewal Team by managing contract records and preparing quotes.
- Company: Join a dynamic SaaS company focused on delivering exceptional customer experiences.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Quarterly team meetings in Reading or London; embrace AI tools to boost productivity.
- Why this job: Be part of a team that ensures smooth renewal processes and enhances customer satisfaction.
- Qualifications: 3-5 years in Deal Desk or Order Management with strong Excel skills.
The predicted salary is between 35000 - 45000 £ per year.
Overview
The Renewal Coordinator is an operational role supporting the Renewal Team by ensuring the accuracy and completeness of all renewal records, pricing renewals, preparing quotes and aiding in the booking process. This role closes the loop and fills the gaps in all renewal processes from the beginning of the life of a contract and throughout its renewal history, ensuring the renewal flows through to all back‑office systems and provides accurate information for all areas of the business. It gives customers a clear, defined picture of their holdings and delivers a first‑class experience each year.
What you will do
- Ensure contract records are accurate, complete and product configuration is correct
- Align co‑term, expansion and upgrade sales with correct contract records
- Ensure all expirations flow to Salesforce renewals
- Prepare quotes, including complex pricing models, incorporating current processes and policies
- Book closed orders through to order processing
- Manage booking queries, working with Order Management, Fulfilment and Renewal Account Managers to resolve all queried orders
- Conduct contract research – interrogate multiple systems to find completed contracts and work with account managers to provide relevant renewal information
What we are looking for
- Deal Desk, Order Management or Finance experience in a SaaS environment
- 3‑5 years experience
- Strong numeracy skills and proficiency with Microsoft 365, particularly Excel
- Salesforce or similar CRM experience
- Travel required: quarterly team meetings in Reading or London
- Professional demeanor with sound organizational and interpersonal skills
- Uses discretion and maintains firm’s privacy and client confidentiality
- Works well under pressure; able to manage time effectively in an active, fast‑paced environment with shifting priorities and deadlines
AI Skills/Knowledge
- Demonstrate proficiency in applying AI tools to accelerate work, improve output quality and eliminate low‑value tasks. Comfortable using generative AI tools such as Microsoft Copilot or ChatGPT, able to evaluate AI‑generated outputs critically, and open to adopting new AI capabilities as they emerge
- Use AI tools to research and draft emails utilizing Copilot
Preferred requirements
- Experience in renewals
Renewal Coordinator in London employer: Precisely
As a Renewal Coordinator at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer competitive benefits, including opportunities for professional advancement and the chance to collaborate with a talented team in a fast-paced SaaS setting. Our culture fosters innovation and encourages the use of cutting-edge AI tools, ensuring you are equipped to excel in your role while enjoying quarterly team meetings in vibrant locations like Reading or London.
StudySmarter Expert Advice🤫
We think this is how you could land Renewal Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry, especially those who work in roles similar to Renewal Coordinator. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your Salesforce and Excel skills. We all know that being able to talk confidently about your experience with these tools can set you apart from the competition.
✨Tip Number 3
Showcase your AI skills! If you've used tools like Microsoft Copilot or ChatGPT, mention how they’ve helped you streamline processes or improve your work. It’s a great way to demonstrate your adaptability in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Renewal Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Renewal Coordinator role. Highlight your experience in Deal Desk, Order Management, or Finance within a SaaS environment. We want to see how your skills align with what we’re looking for!
Showcase Your Skills:Don’t forget to showcase your strong numeracy skills and proficiency with Microsoft 365, especially Excel. If you’ve got experience with Salesforce or similar CRMs, make that pop out in your application. We love seeing those skills in action!
Be Professional:Keep your tone professional but friendly. We appreciate a good sense of humour, but remember, this is a job application! Show us your organisational and interpersonal skills through clear and concise writing.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to provide all the necessary information we need to consider your application thoroughly!
How to prepare for a job interview at Precisely
✨Know Your Numbers
As a Renewal Coordinator, you'll be dealing with pricing renewals and complex models. Brush up on your numeracy skills and be ready to discuss how you've handled similar tasks in the past. Maybe even prepare a few examples of how you’ve used Excel to manage data effectively.
✨Familiarise Yourself with Salesforce
Since this role involves ensuring expirations flow to Salesforce renewals, it’s crucial to have a solid understanding of the platform. If you’ve used Salesforce or a similar CRM before, be prepared to share specific instances where you’ve navigated it successfully.
✨Showcase Your Organisational Skills
This position requires strong organisational abilities, especially when managing booking queries and contract research. Think of examples where you’ve juggled multiple tasks under pressure and how you prioritised effectively to meet deadlines.
✨Embrace AI Tools
With the emphasis on using AI tools like Microsoft Copilot, demonstrate your comfort level with technology. Share experiences where you’ve leveraged AI to enhance your work processes or improve output quality, showing that you’re adaptable and forward-thinking.
