Precise Recruitment Services is seeking experienced Customer Service Managers for opportunities in Birmingham including Solihull, Walsall, Wolverhampton, Dudley and Coventry.
You will lead a customer service team, maintain high service standards and improve the way customer enquiries and complaints are handled. This role would suit a manager who enjoys developing people, solving problems and using performance data to make practical improvements.
Key responsibilities
Lead, coach and develop customer service staff.
Monitor service levels, response times and customer satisfaction.
Manage escalated complaints and resolve complex customer issues.
Set clear targets, review performance and provide regular feedback.
Improve processes and work closely with other departments.
Produce reports on team performance and service trends.
What were looking for
Experience managing a customer service team.
Strong communication, coaching and problem-solving skills.
Experience handling escalations and improving customer outcomes.
Confidence using CRM systems and performance reports.
A calm, organised approach in a busy environment.
Location: Birmingham and surrounding areas
Salary guide: £38,000£45,000 per year, depending on the position
Job type: Full-time, permanent opportunities
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Customer Service Manager in Birmingham employer: Precise Recruitment Services
At Precise Recruitment Services Ltd, we pride ourselves on fostering a dynamic and supportive work environment for our Production Operatives in Wolverhampton. With competitive earnings of up to £700 per week, we offer comprehensive training and growth opportunities, ensuring that our employees thrive in their roles while contributing to a high-quality manufacturing process. Join us to be part of a team that values hard work, dedication, and the pursuit of excellence in a fast-paced setting.
Contact Details:
Precise Recruitment Services Recruitment Team
