Precise Recruitment Services is seeking experienced Customer Service Managers for opportunities in Birmingham including Solihull, Walsall, Wolverhampton, Dudley and Coventry. You will lead a customer service team, maintain high service standards and improve the way customer enquiries and complaints are handled. This role would suit a manager who enjoys developing people, solving problems and using performance data to make practical improvements. Key responsibilities Lead, coach and develop customer service staff. Monitor service levels, response times and customer satisfaction. Manage escalated complaints and resolve complex customer issues. Set clear targets, review performance and provide regular feedback. Improve processes and work closely with other departments. Produce reports on team performance and service trends. What we're looking for Experience managing a customer service team. Strong communication, coaching and problem-solving skills. Experience handling escalations and improving customer outcomes. Confidence using CRM systems and performance reports. A calm, organised approach in a busy environment. Location: Birmingham and surrounding areas Salary guide: £38,000–£45,000 per year, depending on the position Job type: Full-time, permanent opportunities TPBN1_UKTJ
Customer Service Manager employer: Precise Recruitment Services Limited
Precise Recruitment Services Ltd offers an exceptional work environment for Production Operatives in Wolverhampton, where you can earn up to £700 per week while being part of a friendly and supportive team. With benefits like free on-site parking, staff discounts, and ongoing full-time work, we prioritise employee growth and satisfaction, making it an ideal place for those seeking meaningful and rewarding employment in a fast-paced manufacturing setting.
Contact Details:
Precise Recruitment Services Limited Recruitment Team
