Job Description
D365 Engineer (Microsoft Dynamics 365 & Power Platform)
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Overview
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An exciting opportunity has arisen for a D365 Engineer to join a growing Applications function within a forward-thinking professional services environment. This is a key role responsible for shaping how the organisation designs, builds, and operates its Microsoft ecosystem, with a particular focus on Dynamics 365 and the Power Platform.
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You will play a central role in establishing best practices, defining architecture, and ensuring the platform is used effectively across both client-facing products and internal systems.
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The Role
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As the D365 Engineer, you will act as the technical authority for the Microsoft platform, owning Dynamics 365 end-to-end. You will set architectural direction, support development teams, and ensure the platform evolves in line with business needs.
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Initially, the focus will be on Dynamics 365 Customer Service and CRM capabilities, alongside the wider Power Platform toolkit.
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Key Responsibilities
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Own the Platform
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- Act as design authority for Dynamics 365, particularly Customer Service and CRM
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- Define and evolve platform architecture and best practices
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- Manage environment lifecycle, releases, upgrades, and technical roadmap
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- Ensure strong governance across security, integrations, and data models
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Enable Development Teams
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- Support and guide developers, reviewing designs and resolving complex issues
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- Provide architectural input into new initiatives and change requests
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- Champion effective use of Power Platform tools including Power Apps and Power Automate
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- Coach teams to build capability across the Microsoft ecosystem
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Manage Key Relationships
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- Own relationships with external delivery partners and Microsoft
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- Ensure quality delivery and value from third-party engagements
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- Translate Microsoft roadmap updates into practical recommendations
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Support the Business
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- Act as a bridge between technical teams, service desk, and business users
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- Support issue resolution and continuous improvement of the platform
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- Contribute to release readiness and post-implementation support
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- Ensure technical decisions are communicated clearly to non-technical stakeholders
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About You
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- Hands-on experience with Microsoft Dynamics 365 (Customer Service and/or CRM)
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- Strong understanding of Power Platform (Power Apps, Power Automate, Dataverse)
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- Knowledge of architecture, integrations, security models, and ALM
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- Experience working closely with developers and guiding technical direction
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- Ability to communicate complex technical concepts to business stakeholders
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- A collaborative and pragmatic approach with a focus on continuous improvement
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Desirable:
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- Microsoft certifications (eg, PL-600, MB-230, MB-210)
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- Experience working with Microsoft partners or vendors
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- Exposure to Azure services, Copilot, or emerging Microsoft technologies
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- Background in professional services or similar environments
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Dynamics 365 Engineer in London employer: Precise Placements
As a Senior Project Manager in eDiscovery and AI/GenAI/machine learning, you will thrive in a dynamic work environment that champions innovation and collaboration. Our company offers competitive benefits, a supportive culture focused on professional development, and the opportunity to lead cutting-edge legal technology projects that make a real impact. Join us in a location that fosters creativity and growth, where your expertise will be valued and your career can flourish.
