At a Glance
- Tasks: Provide 1st line support and resolve tech issues for users.
- Company: Join a friendly global law firm with a supportive team.
- Benefits: Permanent role with career growth and a collaborative environment.
- Other info: Small team atmosphere with opportunities for professional development.
- Why this job: Kickstart your tech career in a reputable firm with real impact.
- Qualifications: Degree in technology and customer service experience preferred.
The predicted salary is between 25000 - 32000 £ per year.
Our global law firm client is actively looking to take on a new Helpdesk Support Analyst to join their team on a permanent basis. The firm is very pleasant and, despite being global, only has around 200 people within the London location, and a team of 4 people within Support. This role is a fantastic opportunity for someone with an interest in tech looking to kickstart their career within a highly reputable and enabling law firm. The position will be a first point of contact for end users whilst also having the opportunity to handle some 2nd line escalations.
To be considered for this role, it's ideal that you have:
- A degree or qualification within technology
- Prior customer service experience is paramount
- Ideal but not required: law firm or professional service experience
Duties and Responsibilities:
- Provide 1st level Service Desk support by responding to incoming calls, incidents, and requests.
- Serve as a 2nd level escalation point for issues and on-site intervention as needed.
- Dispatch to deskside to deliver in-person support for hardware, software, and user experience issues.
- Research, diagnose, resolve, and document incidents in a timely and customer-focused manner.
- Escalate unresolved or systemic issues to appropriate teams.
Entry Level IT Support employer: Precise Placements
Our global law firm offers a supportive and collaborative work environment, with a close-knit team of just 200 professionals in London. As an Entry Level IT Support Analyst, you will benefit from excellent training and development opportunities, allowing you to grow your career in technology while contributing to a prestigious firm that values its employees and fosters a culture of inclusivity and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Entry Level IT Support
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Entry Level IT Support role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your answers. We want you to feel confident when discussing your tech knowledge and customer service experience. Remember, it's all about showing your passion for tech!
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll be in the best position to get noticed by hiring managers. So, what are you waiting for? Get your application in!
We think you need these skills to ace Entry Level IT Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Entry Level IT Support role. Highlight any tech-related qualifications and customer service experience you have. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for tech and why you want to join our team. Keep it friendly and professional, and don’t forget to mention any relevant experiences.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in the past. Whether it's tech-related or customer service, we love to see how you approach problem-solving and help others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Precise Placements
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Be ready to discuss common helpdesk scenarios, like troubleshooting software issues or setting up hardware. This shows you’re not just interested in the role but also have a solid understanding of what it entails.
✨Show Off Your Customer Service Skills
Since prior customer service experience is key, think of examples where you've successfully helped someone solve a problem. Prepare to share these stories during the interview to demonstrate your ability to handle user queries with patience and professionalism.
✨Research the Firm
Take some time to learn about the law firm’s culture and values. Understanding their work environment will help you tailor your answers and show that you’re genuinely interested in being part of their team. Plus, it’ll give you a chance to ask insightful questions!
✨Practice Common Interview Questions
Prepare for typical interview questions related to IT support roles, such as how you would handle a difficult user or a technical issue you resolved in the past. Practising your responses can help you feel more confident and articulate during the actual interview.
