At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for a global law firm.
- Company: Join a prestigious global law firm with a strong reputation in the industry.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Great opportunity to learn and grow within a professional service environment.
- Why this job: Kickstart your tech career in a dynamic setting while helping others solve their IT problems.
- Qualifications: 1+ year of IT support experience; tech qualifications are a plus but not essential.
The predicted salary is between 40000 - 45000 £ per year.
Our global law firm client are actively looking to take on a new Service Desk Analyst to join their team on a permanent basis. This role will act as the first line of contact for support queries and provide a prompt and professional service. This role is a fantastic opportunity for someone with an interest in tech looking to continue to grow their career within IT Support within a highly regarded and lucrative law firm.
To be considered for this role, it's ideal that you have:
- 1+ Year experience within an IT Support role
- Relevant qualifications/degrees within technology (ideal but not required)
- Law firm or professional service experience (ideal but not required)
Duties and Responsibilities
- Respond to IT support requests via phone, email, and ticketing system, ensuring accurate logging and categorisation of incidents and requests.
- Troubleshoot and resolve first-line technical issues, including hardware, software, and user access problems.
- Escalate complex issues to second-line or specialist teams following defined escalation procedures.
- Follow IT Service Desk processes, including prioritisation, SLAs, and incident management best practices.
- Maintain accurate documentation, update tickets promptly, and contribute to the knowledge base for common issues and solutions.
1St Line Support - Law Firm employer: Precise Placements
Join a prestigious global law firm that values innovation and professional growth, offering a dynamic work environment where your contributions are recognised and rewarded. With a strong focus on employee development, you will have access to ongoing training and career advancement opportunities, all while being part of a collaborative team dedicated to delivering exceptional IT support. Located in a vibrant city, this role not only provides a chance to enhance your technical skills but also to engage with a diverse range of clients and colleagues in the legal sector.
