IT Support Analyst - Microsoft 365, Windows 11, Active Directory Liverpool - Hybrid, minimum three days per week in the office A well-established international professional-services organisation is looking for an IT Support Analyst to join its Liverpool-based IT Services team. You will provide high-quality technical support to users across the UK, working across telephone, email, walk-up and deskside channels. This is an excellent opportunity for an established support analyst who enjoys taking ownership of issues, working directly with users and developing within a busy corporate IT environment. Key responsibilities: Provide telephone, email, walk-up and deskside IT support. Troubleshoot issues involving Microsoft 365, Windows 11, Exchange and Active Directory. Log and manage incidents, requests and problems through the IT service management system. Take ownership of support tickets through to resolution or appropriate escalation. Monitor outstanding tickets and provide users with regular progress updates. Support joiner, mover and leaver processes, including
IT Support Analyst - Microsoft 365, Windows 11, Active Directory in Liverpool employer: Precise Placements Ltd
Join an international law firm that prioritises innovation and collaboration, offering a hybrid working model that promotes work-life balance. As a Pensions Project Specialist, you will thrive in a supportive environment that encourages professional growth and development, while contributing to impactful projects that enhance the firm's technology strategy. With a focus on continuous improvement and a commitment to employee well-being, this firm stands out as an excellent employer for those seeking meaningful and rewarding work.
